Needing help on existing or future bookings? We’re here to help.

Following the Prime Minister’s announcement on 4th January 2021 we will continue to be operating in line with the government restrictions which means our hotels are open for essential and key worker stays only with the exception of Stratford Manor, The Queens Hotel and Hampshire Court.

Do you have an upcoming stay?

If you have an upcoming stay during November,  or general enquiry please get in touch with our fantastic customer service team at  and simply reference the hotel your query relates to or call 0330 107 1599 and we will be able to assist you.

Wanting to book something to look forward to?  

If you would like to make a reservation from 3rd December, simply call 0330 107 1599 or you can book online.

Change in working hours

Due to reduced team members, we have had to adjust our contact centre opening times, which for the time being are as follows:

Monday to Friday 8am - 6pm
Weekends 10am - 4pm

Please bear with us, you may experience longer waiting times than usual.

We can’t wait to welcome you back to our hotels with the promise of a super warm welcome and most definitely a BIG smile!