Needing help on existing or future bookings? We’re here to help.

Do you have an upcoming stay?

If you have an upcoming stay, or general enquiry, please call our fantastic customer service team on 0330 107 1599 or email us on and we will be able to assist you.

Change in working hours

Due to reduced team members, we have had to adjust our contact centre opening times, which for the time being are as follows:

Monday to Friday 8am - 6pm
Weekends 10am - 4pm

Please bear with us, you may experience longer waiting times than usual.


If you are in house at one of our hotels and have any issues or feedback, please bring this to attention of our dedicated hotel teams who will be always happy to assist you.

If you have recently been a guest at one of our hotels and wish to share feedback regarding your experience following your stay, please contact our Customer Experience Team via the form below or email us at

Please ensure that you provide the name of the hotel and booking reference.