Needing help on existing or future bookings? We’re here to help.

Following the Government announcements, we're delighted to announce that all our hotels across Britain are now open. We have put new measures in place to ensure a clean, safe and welcoming environment for all our guests and colleagues, and we can't wait to welcome you back to our hotels.

Do you have an upcoming stay?

If you have an upcoming stay or general enquiry please get in touch with our fantastic customer service team at simply reference the hotel your query relates to and they will be able to assist you.

For all telephone bookings you will receive your email confirmation 24 hours after booking.  For all web bookings you will receive your confirmation email immediately.  

As you can imagine, we are experiencing a very high volume of enquiries, so please bear with us so we can give all our customers the exceptional customer service we are so very proud of.

Wanting to book something to look forward to?  

If you would like to make a reservation for a future stay, simply call 0330 107 1599 or you can book online.

Do you play golf? All seven of our courses in England and Scotland are now open!

Fantastic news, all our golf courses in England and Scotland are open and we have already welcomed thousands of golfers which has been amazing. Some restrictions and Play Safe Rules are in place, full details can be found by clicking here. If you are already a member, simply call 0330 107 1599 to book.

Change in working hours

Due to reduced team members, we have had to adjust our contact centre opening times, which for the time being are as follows –

Monday to Friday 8am - 6pm
Weekends 10am - 4pm

Please bear with us, you may experience longer waiting times than usual.

We can’t wait to welcome you back to our hotel with the promise of a super warm welcome and most definitely a BIG smile!