Needing help on existing or future bookings? We’re here to help.
Need help with your booking or a general enquiry?
If you have an upcoming stay or a general enquiry our fantastic Customer Reservations Team would love to help.
Our team can be contacted Monday to Friday 8am - 6pm & Weekends 10am - 4pm on 0330 107 1599.
Alternatively, you can email our team at email@example.com
Feedback relating to a stay
If you are in house at one of our hotels and have any issues or feedback, please bring this to the attention of our dedicated hotel teams who will always be happy to assist you.
If you have recently been a guest at one of our hotels and wish to share feedback regarding your experience following your stay, please contact our Customer Experience Team via a form here or by email at:
Please ensure that you provide the name of the hotel and booking reference.
Please note, bookings made over the phone, charge a small booking fee of £3 for some reservation types.