Needing help on existing or future bookings? We’re here to help.

Do you have an upcoming stay?

If you have an upcoming stay, or general enquiry, please call our fantastic Customer Reservations Team on 0330 107 1599 or email us on stay@qhotels.co.uk and we will be able to assist you.

Change in working hours

Due to reduced team members, we have had to adjust our contact centre opening times, which for the time being are as follows:

Monday to Friday 8am - 6pm
Weekends 10am - 4pm

Please bear with us, you may experience longer waiting times than usual.

Feedback

If you are in house at one of our hotels and have any issues or feedback, please bring this to attention of our dedicated hotel teams who will be always happy to assist you.

If you have recently been a guest at one of our hotels and wish to share feedback regarding your experience following your stay, please contact our Customer Experience Team via the form below or email us at

customer-relations@qhotels.co.uk.

Please ensure that you provide the name of the hotel and booking reference.

Cancellation & Amendment Policy for our Offers

  • Best Available Rate

    Our Best Available Rate is our fully flexible rate which is guaranteed to be the best rate when booking direct.

    Our Best Available Rate can be cancelled up to 24hrs prior to arrival.

    A credit or debit card is required to guarantee this booking, no charge will be taken unless your booking is cancelled after the cancellation deadline. You can cancel your flex rate booking up to 4pm one day prior to the day of arrival without penalty. If you fail to arrive or you cancel your reservation after 4pm one day prior to the day of arrival, you will be charged for your first night's accommodation.

  • Advance Purchase Rate

    Our Advance Purchase Rate offers a discount off our Best Available Rate for advanced purchase.

    Full prepayment is required at the time of booking. Our Advance Purchase Rate is non-cancellable, amendable or transferable and no refund or date change would be given.

  • Spa Breaks

    Upon booking you will be asked for a 25% deposit.

    Spa Breaks are non-cancellable, amendable or transferable and should you need to cancel, you would be liable for the remaining balance.

  • Golf Breaks

    Upon booking you will be asked for a 25% deposit.

    Golf Breaks are non-cancellable, amendable or transferable and should you need to cancel, you would be liable for the remaining balance.

  • Breakaway Club

    Upon booking, you will be asked for a 25% deposit.

    You can either, 7 days before arrival, amend your stay to an alternative date* or cancel your stay with a loss of deposit.

    *NOTE: If you chose to move your arrival date, dates are subject to availability and may result in a higher or lower rate depending on the date chosen.