Book With Confidence
We want your booking experience and stay at any of our hotels to be as easy and as flexible as possible. With your convenience and current events in mind, we want to provide you with reassurance and confidence when booking with us.
- For all direct bookings, you’ll not only get the best rate available but we are offering maximum flexibility.
- For our Best Available rate you’ll get full flexibility and can cancel until 24 hours prior to arrival.
- For Advance Purchase and prepaid Packages you can change your arrival date or receive a refund or gift voucher, providing you give at least 7 days’ notice. For more details, please see below.
Please note: This cancellation policy relates to individual reservations only. For group bookings, meetings and events, please refer to the specific cancellation terms which can be found at qhotels.co.uk.
To amend or cancel your booking, please call our friendly team on 0330 107 1599.
This cancellation and amendment policy applies to the following hotels:
Ashford International, Kent | Stratford Manor, Stratford-Upon-Avon | Telford Hotel & Golf Resort, Shropshire | The Hampshire Court Hotel, Basingstoke | The Park Royal, Warrington | Belton Woods, Lincolnshire | Chesford Grange, Kenilworth | Crewe Hall, Cheshire | Dunston Hall, Norwich | Norton Park, Winchester | Oulton Hall, near Leeds | Slaley Hall, Northumberland | The Queens, Leeds
Cancellation & Amendment Policy for our Offers
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Best Available Rate
Our Best Available Rate is our fully flexible rate which is guaranteed to be the best rate when booking direct.
Our Best Available Rate can be cancelled up to 24hrs prior to arrival.
A credit or debit card is required to guarantee this booking, no charge will be taken unless your booking is cancelled after the cancellation deadline. You can cancel your flex rate booking up to 4pm one day prior to the day of arrival without penalty. If you fail to arrive or you cancel your reservation after 4pm one day prior to the day of arrival, you will be charged for your first night's accommodation. -
Advance Purchase Rate
Our Advance Purchase rate offers 10% off our Best Available Rate for advanced purchase.
You can either, 7 days before arrival, amend your stay to an alternative arrival date* or cancel your stay and we will guarantee a full refund for pre-paid reservations.
Note: Full prepayment is required at the time of booking. If you choose to move your arrival date, dates are subject to availability and may result in either a higher or lower rate depending on the date chosen.
*All dates are subject to availability.
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School Holiday Breaks
Save up to 30% on two-night School Holiday breaks with dinner, bed, and breakfast.
You can either, 7 days before arrival, amend your stay to an alternative arrival date* or cancel your stay and we will guarantee a full refund for pre-paid reservations.
Note: Full prepayment is required at the time of booking. If you choose to move your arrival date, dates are subject to availability and may result in either a higher or lower rate depending on the date chosen.
*All dates are subject to availability. -
Spa Breaks
Upon booking you will be asked for a 25% deposit.
You can either, 7 days before arrival, amend your stay to an alternative arrival date* or cancel your stay and we will guarantee a full refund for pre-paid reservations.
Note: Full prepayment is required at the time of booking. If you choose to move your arrival date, dates are subject to availability and may result in either a higher or lower rate depending on the date chosen.
*All dates are subject to availability.
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Golf Breaks
Upon booking you will be asked for a 25% deposit.
You can either, 7 days before arrival, amend your stay to an alternative arrival date* or cancel your stay and we will guarantee a full refund for pre-paid reservations.
Note: Full prepayment is required at the time of booking. If you choose to move your arrival date, dates are subject to availability and may result in either a higher or lower rate depending on the date chosen.
*All dates are subject to availability. -
Breakaway Club
Upon booking, you will be asked for a 25% deposit.
You can amend your arrival dates up to 7 days before arrival with arrivals up to and including 31st August 2020.
You can cancel your stay up to 7 days before arrival, and we will guarantee a full refund with arrivals up to and including 31st August 2020.