Book With Confidence – 100% refund guarantee
We want your booking experience and stay at any of our hotels and resorts to be as easy and as flexible as possible. With your convenience and current events in mind, we want to provide you with reassurance and confidence when booking with us.
• For all direct bookings, you’ll not only get the Best Rate available but we are offering maximum flexibility.
• For our Best Available rate you’ll get full flexibility and can cancel until 24 hours prior to arrival.
• For Advance Purchase and prepaid packages you can change your arrival date or receive a full refund or gift voucher, providing you give at least 7 days’ notice.
• Our *Covid19 Secure Cancellation policy provides further reassurance to pre-paid bookings. Should your circumstances change due to government guidelines, we will refund 100% on all prepaid bookings cancelled up until 24 hours prior to arrival.
Please note: This cancellation policy relates to individual reservations only. For group bookings, meetings, events and Christmas packages, please refer to the specific cancellation terms agreed upon booking.
To amend or cancel pre paid bookings at any of the following hotels, please call our friendly team on 0330 107 1599.
Cancellation notice periods differ by brand. Please find below notice periods by brand.
DoubleTree by Hilton – 24 hours in advance of stay
Delta by Marriott – 24 hours in advance of stay
Mercure – 3 days in advance of stay
Should you wish to cancel or amend a booking at any of our branded hotels, please refer to your booking confirmation for contact details.
Cancellation & Amendment Policy for our Offers
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Best Available Rate
Our Best Available Rate is our fully flexible rate which is guaranteed to be the best rate when booking direct.
Our Best Available Rate can be cancelled up to 24hrs prior to arrival.
A credit or debit card is required to guarantee this booking, no charge will be taken unless your booking is cancelled after the cancellation deadline. You can cancel your flex rate booking up to 4pm one day prior to the day of arrival without penalty. If you fail to arrive or you cancel your reservation after 4pm one day prior to the day of arrival, you will be charged for your first night's accommodation. -
Advance Purchase Rate
Our Advance Purchase rate offers 10% off our Best Available Rate for advanced purchase.
You can either, 7 days before arrival, amend your stay to an alternative arrival date* or cancel your stay and we will guarantee a full refund for pre-paid reservations.
Our *Covid19 Secure Cancellation policy provides further reassurance to pre-paid bookings. Should your circumstances change due to local tier restrictions, we will refund 100% on all prepaid bookings cancelled up until 24 hours prior to arrival.
Note: Full prepayment is required at the time of booking. If you choose to move your arrival date, dates are subject to availability and may result in either a higher or lower rate depending on the date chosen.
*Excludes Christmas Packages.
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Spa Breaks
Upon booking you will be asked for a 25% deposit.
You can either, 7 days before arrival, amend your stay to an alternative arrival date* or cancel your stay and we will guarantee a full refund for pre-paid reservations.
*All dates are subject to availability.
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Golf Breaks
Upon booking you will be asked for a 25% deposit.
You can either, 7 days before arrival, amend your stay to an alternative arrival date* or cancel your stay and we will guarantee a full refund for pre-paid reservations.
*All dates are subject to availability. -
Breakaway Club
Upon booking, you will be asked for a 25% deposit.
You can either, 7 days before arrival, amend your stay to an alternative arrival date* or cancel your stay and we will guarantee a full refund for pre-paid reservations.