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Spa Terms

General Spa Terms and Conditions

  • All spa breaks are based on two guests sharing a standard double or twin bedroom.
  • Leisure and spa facilities vary by site, please check before booking your spa experience
  • 60 minute Spa Ritual treatments include 50 minutes treatment time and 10 minutes client care and consultation.
  • 30 minute spa treatments include 25 minutes treatment time and 5 minutes client care and consultation.
  • Please note majority of our health clubs have children's splash times in the swimming pool. Please check before you arrive.
  • If you have booked a spa treatment with us, we ask that you arrive 15 - 20 minutes before your scheduled treatment time, so you can complete our consultation form and begin your relaxing experience. If you're late for your treatment then your treatment experience may be shorted in duration. 

Use of Spa Day Online Booking Service

  • You must be over 18 years of age and legally able to enter into a binding contract to use the Online Booking Service.
  • You will be financially accountable for anyone using your password and login information, and may only use the Online Booking Service to make legitimate appointments.
  • We will use our reasonable commercial efforts to keep the Online Booking Service available 24 hours a day, 7 days a week, subject to necessary downtime for maintenance and system outages.
  • We cannot guarantee uninterrupted access to our Online Booking Service at all times.
  • We cannot promise that our Online Booking Service will be error-free, that defects or errors will be corrected or that our site and servers are free from viruses or other harmful components. 
  • You will not use any device, software or routine that interferes or attempts to interfere with the normal operation of this site or take any action that imposes an unreasonable load on our computer equipment.

Your Spa Day Account (Online Booking System)

  • To use our online booking service, first create an account using a valid email address.
  • You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer.
  • You agree to accept responsibility for all activities that occur under your account, username and/or password.
  • You agree to provide only accurate, truthful information.
  • We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these terms and conditions or if we decide, in our sole discretion, that it would be in our spa's best interests to do so.

Refund Policy

Your booking is refundable and transferable when more than 48 hours notice is given, by telephoning 0845 074 0064.

A 50% cancellation fee is applicable if less than 48 hours notice is given.

Call Charges

Please note that calls will be charged at local rate from BT landlines. Other networks may be higher and from mobiles considerably more. Please note calls to our 0845 numbers will cost 2p per minute plus your telephone company's access charge.

Forms of Payment

QHotels accept payments by:

  • Visa Credit
  • Visa Debit
  • MasterCard Credit
  • MasterCard Debit
  • Visa Electron
  • Maestro

No-Show Policy

If you are unable to attend an appointment, please provide at least 48 hours notice, or a 50% cancellation policy will apply.

If you need to cancel your Spa Day booking at QHotels, please contact the spa directly. 

Our Company Details

Registered Office: RBH Hotels UK Ltd, 10th Floor, The Mille, 1000 Great West Road, Brentford, London, TW8 9DW, United Kingdom (UK)

Email: [email protected]

Telephone: 0044 113 289 8989

Company Registration Number: 9110768

Customer Service Contact

If you have a question or complaint about QHotels Spa Packages please contact [email protected] or call 0044 113 289 8989

Registered Office: RBH Hotels UK Ltd, 10th Floor, The Mille, 1000 Great West Road, Brentford, London, TW8 9DW, United Kingdom (UK)

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