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Interview with Spa Director at The Spa at The Midland

How long have you been in the spa industry?

I've worked in the spa industry for over 10 years. I've been at The Spa at The Midland since May 2015, just before we opened in June 2015.


How does it feel to have opened The Spa at The Midland?

It's been a fantastic opportunity to be apart an incrediable team to open The Spa at The Midland. This has truly been one of the most exciting projects I have been involved in. The Midland has always been such an iconic hotel in Manchester, so as a Mancunian born and raised here. This has been a dream come true for me to be so fortunate in becoming the Director of Spa for what has been the largest urban spa project Manchester has ever seen.


How many customers came through the doors within the first week/month?

We performed over 200 treatments in the first week of opening! Within the first month of trading, we performed almost 1,000 facials and massages.


What's your favourite ESPA product?

My new favourite ESPA product is the Pro-Moisturiser that has just launched this month. It has completely replenished my skin in less than a week, its amazing.


What's the most popular room within the spa?

The relaxation room has been the WOW factor for our guests that have visited the spa since we opened our doors in June this year. The Cacoon's continue to be of great delight and intrigue as guests are taken through following their treatment to continue on their journey of relaxation. We have four fantastic zones in our relaxation room including big sleep, relaxation pods, time out and airtime so there really is an appeal for every guest including smaller groups.


If you were a customer visiting your hotel, what treatment would you recommend and why?

The ESPA Back, face and scalp treatment with hot stones is my absolute favourite treatment, its the perfect touch of top-to-toe relaxation which leaves you completely soothed and calmed. It is the perfect treatment for anyone! It includes a back exfoliation and hot stone back massage, plus a personalised facial and scalp massage - 85 minutes of indulgent bliss. 


What is your best spa tip?

If you're someone who needs total relaxation i'd suggest trying a hot stone massage to ease tension and soothe aching muscles. The combination of aromatherapy oils and volcanic stones relieves any deep muscle tension. The warmth of the stones penetrates your muscles further to soothe away any aches and pains; helping you to unwind. Ideal for the colder months.


Tell us more about The Spa at The Midland:


What's the most popular treatment?

Our most popular treatment is the aromatherapy massage, after a personal consultation, will ensure that you receive a unique treatment to suit your specific needs. Your treatment is bespoke to your needs from the blend of individually chosen oils, the treatment can help reach your objectives: detoxifier, de-stresser, muscle relaxer, jet-lag, reviver, immune booster, energiser and body toner.


What's your favourite feature within the spa?

The Himalayan salt block wall in the alder wood sauna because it looks amazing glowing orange.


What's the most popular music selected for treatments by clients?

We have four music genres for our spa guests to choose from to enjoy during their treatments. Our Asian inspired genre is by far the most popular selection and high relaxing.


How do you feel TSATM is different to any other spa within the area?

The Spa at The Midland is the first in Manchester that has a luxurious spa dedicated to helping you relax, unwind and enjoy top quality treatments. We take our guests on a journey of relaxation from the moment they arrive and descend down the spiral staircase to an astonishingly calm space through our ambient thermal experience and luxurious treatments until they arrive to complete their journey in our Relaxation room where they have a dedicated space to leave the hustle and bustle of city life behind them.


If you could sum up The Spa at The Midland in three words, what you say?

Breathtaking. Luxurious. Redefining Relaxation.

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