Accessibility at the Westerwood Hotel
At the Westerwood we aim to provide the highest standards of
service to all our guests and we look forward to making your stay
an enjoyable one. Facilities available for guests with disability
needs are as follows:
Directions to The Westerwood Hotel are available by clicking
here, or by calling the hotel on 01236 475 171
As you arrive at The Westerwood Hotel, you will find
approximately 250 parking spaces of which 10 are specifically
reserved for blue badge holders. These are located directly outside
the hotel's main entrance, and at the rear entrance in our Leisure
car park. The main hotel entrance is via automatic doors. Should
you require any assistance with luggage or equipment, our reception
team or porters will be available to assist 24 hours?
The Reception desk is located on the ground floor of the
hotel in the entrance lobby. The reception desk is 118 cm high with
a lower level section at 77cm high, although check-in can also
be completed whilst sitting at a table in the lounge if
You will be offered a personal check-in service with a full
explanation of the hotel's facilities together with
a familiarisation tour and assistance in delivering luggage to
Reception staff will also brief you on our evacuation
policy and please note on your registration card if any
assistance is needed in the event of an evacuation.
The following accessible aids are available at Reception:
• Portable Induction Loop for use at Reception
• Large Button Phone
• Vibrating Pad to assist waking guests with hearing
disabilities in the event of a fire alarm
• An evac chair is also available to enable staff to assist
with the emergency evacuation of disabled, if necessary.
On entrance to the main lobby, to the left of the reception
are the lifts to the first and second floor bedrooms.
The Westerwood Hotel has 3 purpose-built accessible rooms
on the ground floor. Twin or double bed combinations are
- Short pile carpet
- Reading lamps provided
- 24 hour room service
- Tiled flooring in bathrooms
- Accessible shower with a small lip
- Wet room
- Emergency pull cords to reception from both the
bedroom and bathroom
If you would like to specifically book one of our access rooms
please contact our UK call centre on 0845 034 5777
In the event of an emergency a member of the team will
assist with your evacuation if necessary. Fire evacuation advice
is provided on the back of your bedroom door and a disabled
refuge area is situated at the foot of the stairwell in the
fire escape next to both accessible rooms.
There are no steps or slopes on the main corridors and
public areas on the ground floor.
Our Flemings Restaurant and bar is located on the ground
floor making them easily accessible, and access to the Flemings
outdoor seating area can be gained by using the sloped exit
and entrance. Our Grill restaurant and Leisure facilities can
be accessed from the first floor by utilising the lifts in the
bedroom corridor, or the disabled-access lift in our Leisure
and golf area of the hotel.
All lifts have audible enunciation and tactile buttons at
Accessible toilet facilities are located in the main lobby
area on the ground floor.
There is good WiFi and network coverage for mobile phones
within the hotel and grounds
Conference, Banqueting & Meeting Rooms
Our meeting rooms are located on the ground and first floors and
are fully accessible from Reception. Hearing loops are available
upon request in advance, and lighting can be dimmed where
Please notify your conference or banquet for specific seating or
Accessible toilet facilities are located in the main lobby area
on the ground floor.
The patio area can be accessed via the rear entrance to the
hotel, which is level and paved, and by using the sloped entrance
from the bedroom corridor.
Alternative means of transport
If not travelling by car, the nearest bus stop is located in the
Cumbernauld Village. Bus routes and timetables can be
given upon request. An accessible taxi service is available
from 'Central Cars' taxi firm that can be contacted on 01236 722
The nearest train station is located in the village of Croy, a
5-minute car journey away.
The town centre is just 5 minutes car journey from the hotel
Address: The Westerwood, 1 Saint Andrews Drive,
Cumbernauld, G68 0EW
Telephone: 01236 457 171
Fax: 01236 738 478
Local public transport numbers: Bus (Scottish First Group) 01224
Train: 0330 303 0111