Accessibility at The Queens Hotel
We aim to provide the highest standards of service to all our
guests and we look forward to welcoming you to The Queens Hotel and
making your stay an enjoyable one. Facilities available for guests
with disability needs are as follows:
We are here to support your booking process, we can be contacted
via a range of methods to support your needs.
Our central booking team are available 8am - 9pm Monday to
Friday, 9am - 5pm Saturday and 9am - 3pm Sunday on Tel 0845 034
Alternatively you may find it easier to contact our in house
reservations team via email on [email protected],
open during office hours the team will be able to check
availability and ensure the correct accessible room is allocated
for your stay.
For 24 hour information request please feel free to contact the
hotel reception on 0113 243 1323
Directions to The Queens Hotel are available by clicking
here, or by calling the hotel on 0113 2431323
As you arrive at The Queens Hotel, there is a lay by located
directly outside the main entrance for dropping off and picking up
only. This has a dropped kerb. There is a level, paved ramp from
the disabled parking into the hotel where the main entrance has
four steps up to a manual revolving door and a ramp leading to
a wheelchair accessible side door. Assistance may be required
for those wishing to use the wheelchair accessible side door. There
is a secondary accessible entrance from within the train station.
This door is electronically controlled by Reception with an
intercom if assistance is required.
The main hotel car park, of which there are 80 spaces, is
located below the hotel. Guests should park their cars in the
drop off point at the front of the hotel and a member of our
Concierge team will valet park your car at The Queens
If you need assistance with luggage or equipment, our team of
porters and concierge are on duty 24 hours.
The Reception desk is located on the ground floor of the hotel
in the entrance lobby. The reception desk is 112cm high although
check-in can also be completed whilst sitting at the lounge
furniture in the lobby area.
You will be offered a personal check-in service with a full
explanation of the hotel's facilities together with a
familiarisation tour if required. Assistance is available to help
take your luggage to your room.
Reception staff will also brief you on our evacuation policy and
please note on your registration card if assistance is needed
in the event of an evacuation.
The following accessible aids are available at Reception:
•Portable Induction Loop for use at Reception
•Vibrating Pad to assist waking guests with hearing disabilities
in the event of a fire alarm
•An evac chair is also available to enable staff to assist with
evacuation of disabled, if necessary.
In front of the reception and to the left of the concierge desk
are the lifts to
all floors for bedrooms, restaurant and meeting rooms.
The Queens Hotel has 5 purpose built disabled rooms located
between floors two to seven. One of the bedrooms interconnects to a
double room for use by a carer or children. Twin or double bed
combinations are available.
In the bedroom there is transfer space and turning of at least
120cm either side of beds. The flooring in bedrooms is short pile
carpet and flooring in bathrooms is tiled. Reading lamps are
provided. Mini-bar fridges are supplied in each room and room
service is available 24 hours. Items of furniture can also be moved
or removed on request.
Our accessible rooms have two bathroom formats, to provide you
with the range of facilities you need. Two of the six bedrooms have
wheel-in shower cubicles / wall mounted drop down seat, with the
remainder having bath tubs, all with appropriate grab rails. Your
choice and preference can be reserved in advance, subject to
availability. Emergency pull cords link directly to reception from
the bathroom. Horizontal and vertical grab rails are positioned at
the side of the toilet.
If you would like to specifically book one of our access rooms
please contact our UK call centre on 0845 034 5777
In the event of fire alarm activation these rooms have a
sounder. In the event of an emergency a member of the team
will assist with your evacuation if necessary. Fire evacuation
advice is provided on the back of your bedroom door.
There are no steps or slopes on the main corridors and public
areas on the ground floor. The majority of the public areas are
The restaurant is located on the lower ground floor and can be
accessed by the two main passenger lifts. The hotel bar and lounge
facilities are located on the ground floor but do have some steps
but table service is offered.
All lifts have audible enunciation and tactile buttons at
Accessible toilet facilities are located on the lower ground
floor and at ground floor level.
There is good network coverage for mobile phones within the
hotel. All networks work.
Conference, Banqueting & Meeting Rooms
Our meeting rooms are located on the ground and first floor and
are fullyaccessible from Reception using the passenger lifts. The
meeting rooms on the first floor are accessed via the lifts or
staircase to the left of reception. Wheelchair ramps are used
to access our ballroom. The Pateley room, Charlotte and
the only meeting rooms that cannot be accessed by wheelchair
Hearing loops are available upon request in advance. Lighting
can be dimmed where required.
Please notify your conference or banquet contact for specific
seating or staging requirements.
Accessible toilets are located on the ground and lower ground
floor which are both accessed via the lift.
Alternative means of transport
If not travelling by car, the nearest bus stop is located at
Leeds Railway Station at the side of the hotel and the bus routes
from here take you to the White Rose Centre, Leeds Bradford Airport
and a number of other locations outside Leeds.
An accessible taxi service is available from Amber Cars who
can be contacted on 0113 2311366.
The nearest train station is Leeds Railway Station, which
is attached to the side of the hotel. The station
concourse can be accessed from within the hotel without the
need to venture outside the Queens Hotel building.
The town centre is a minute walk from the hotel
The Queens Hotel
Telephone: 0113 2431323
Fax: 0113 2425154
Leeds centre for the blind - 0113 2144544
Leeds Social Services - 0113 2224401
Leeds centre for the deaf - 0113 2433828
Local equipment hire companies:
Leeds Wheel Chair Services for long and short term hire -
Shop mobility hire of mobility scooters - 0113 2460125
Universal - for hearing loops etc - located at the
Local public transport numbers:
Bus: Metro Line (routes and timetables) 01132457676 other
Train: National rail enquiries: 08457484950 National helpline
08457 11 41 41
Access Bus service for transportation throughout
Leeds - 0113 3481903, [email protected]
Local accessible taxi numbers:
Amber Cars 0113 2311366
City Cabs on 0113 2455155