AA 4 Stars
The Cheltenham Chase Hotel
Shurdington Road, Brockworth, GL3 4PB 01452 519988 Get Directions

Access Statement

View our great offers here!

Accessibility at The Cheltenham Chase Hotel

We aim to provide the highest standards of service to all our guests and we look forward to welcoming you to the Cheltenham Chase Hotel and making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:


Directions to The Cheltenham Chase Hotel are available by clicking The Cheltenham Chase Hotel, or by calling the hotel on 01452 519988.

As you arrive at The Cheltenham Chase Hotel, you will find 200 parking spaces of which 6 are reserved for blue badge holders. These are located on either side of the hotel's main entrance. There is also a turning circle located directly outside the main entrance for dropping off and picking up only. This has a dropped kerb. There is a level, paved route from the disabled parking into the hotel where the main entrance has two automatic doors.

A concierge is available for valet parking if required.
If you need assistance with luggage or equipment, our team are on duty 24 hours.

The Reception desk is located on the ground floor of the hotel in the entrance lobby. The reception desk is 114cm high although check-in can also be completed whilst sitting in the lounge area, directly opposite reception.
You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour if required. Assistance is available to help take your luggage to your room.
Reception staff will also brief you on our evacuation policy and please note on your registration card if assistance is needed in the event of an evacuation.
The following accessible aids are available at Reception:
• Portable Induction Loop for use at Reception
• An evac chair is also available to enable staff to assist with the emergency evacuation, if necessary.

Directly opposite the main reception are the lifts to all floors for bedrooms, leisure club and meeting rooms.


The Cheltenham Chase Hotel has 2 purpose built disabled rooms on the ground floor. 

If you would like to specifically book one of our access rooms please contact our UK call centre on 0845 034 5777.

Bedroom Inclusions:
  • Transfer space and turning of at least 120cm on either side of the bed
  • Vibrating pillow
  • Short pile carpet
  • Tiled flooring in bathrooms
  • Reading lamps provided
  • 24 hour room service
  • Wheel-in shower, wall mounted drop down seat and grab rails
  • Horizontal and vertical grab rails and emergency cords


Public Areas

There are no steps or slopes on the main corridors and public areas on the ground floor.
All the restaurant, bar and lounge facilities at The Cheltenham Chase Hotel are located on the ground floor making them easily accessible.

Accessible toilet facilities are located in the lobby area, between the lounge and leisure facilities.
There is good network coverage for mobile phones within the hotel. All networks work.

Conference, Banqueting & Meeting Rooms

The Buckholt Suite, meeting room is located on the ground floor and is fully accessible from Reception. All other conference rooms are on the first floor and are accessed via the lifts directly opposite reception or staircases to the left of the reception desk & the left of Reflections leisure club.
Hearing loops are available upon request in advance. Lighting can be dimmed where required.
Please notify your conference or banquet organiser for specific seating or staging requirements.
Accessible toilets are located at in the lobby opposite reception on the ground floor & within the first floor Spa entrance area.

Reflections Leisure and Spa
The leisure club is located on the ground floor & first floor. The first floor is accessible via the lifts in the main lobby.  A member of the leisure team will show you the facilities and assist with access to the swimming pool and spa. If required, a hoist is available to gently lower you in and out of the pool and spa bath. A dedicated accessible toilet and changing area is located within the leisure club, as well as a wheel in shower room with drop down seat and appropriate grab rails. Access to poolside is on the same level and there are steps with a handrail into the shallow end of the pool. Both the steam room and sauna are accessible with door widths of 85cm though there is a ridge of 8mm on entry. Seating is provided in both.

Outdoor Facilities

The patio area can be accessed via the external doors located in Hardy's Restaurant, which is level and paved or by doors from the bar, this route has a step of 12cm.

Alternative means of transport

If not travelling by car, the nearest bus stop is located directly opposite the hotel entrance and the bus routes from here take you to both Cheltenham Town centre & Gloucester City Centre
An accessible taxi service is available from Starline taxis who can be contacted on 01242 250250
The nearest train station is Cheltenham Spa and is located 5 miles from the hotel.

Contact Information
The Cheltenham Chase Hotel
 Shurdington Road
 GL3 4PB

Telephone:  01452 519988 •
Fax:  01452 519977
Email : [email protected]
Website: Qhotels - The Cheltenham Chase
Local equipment hire companies: wheelfreedom.com

Local public transport:
Bus 10, Route Cheltenham - Gloucester 
Bus Timetable
Local accessible taxi numbers:
Starline - 01242 250 250
Starline Taxis - Book Online Or By SMS
Andy Cars 01242 262611

Things To Do

So much to see and do

There is so much to see and do in the surrounding area it will be hard to know where to start.  Enviably located just a short distance from both Cheltenham and Gloucester, you'll be spoilt for choice.

Find Out More


Spa Stone Treatment

Relax and unwind

For the ultimate in relaxation indulge in a pampering spa experience at The Cheltenham Chase Hotel.  From spa days to spa breaks our professional team will leave you feeling revitalised and re-energised.

Find Out More

Conferences and meetings

Let's get down to business

There are 10 conference and meeting rooms at The Cheltenham Chase Hotel, the largest catering for up 350 - ideal for board meetings, training days, annual conferences and large scale events.

Find Out More

The Cheltenham Chase Hotel OffersView All

Get the latest deals

Please enter your email address here so that we can send you our latest offers. We promise not to bombard your inbox but simply keep you up to date with QHotels best offers.