Access Statement
We aim to provide the highest standards of service to all our
guests and we look forward to welcoming you to Telford Hotel &
Golf Resort and making your stay an enjoyable one. Facilities
available for guests with disability needs are as follows:
Arrival
Directions to the hotel are available by clicking here, or by
calling the hotel on 01952 42 99 77
As you arrive at the hotel, you will find 200 parking spaces of
which 7 are reserved for blue badge holders. These are located
between the hotel entrance and the main function suite (2), the
restaurant (2), the main area of the car park (2) and at the
Leisure & Golf entrance (1). There is also a turning circle
located directly outside the main entrance for dropping off and
picking up only. This has a dropped kerb. There is a level, paved
route from the disabled parking into the hotel where the main
entrance has an automatic revolving door and two manual side
doors.
Concierge is available for valet parking if required.
If you need assistance with luggage or equipment, our team are
on duty 24 hours.
Reception
The Reception desk is located on the ground floor of the hotel
in the entrance lobby. The reception desk is 113cm high although
check-in can also be completed at a lower section at 80cm high.
You will be offered a personal check-in service with a full
explanation of the hotel's facilities together with a
familiarisation tour if required. Assistance is available to help
take your luggage to your room.
Reception staff will also brief you on our evacuation policy and
please note on your registration card if assistance is needed in
the event of an evacuation.
The following accessible aids are available at Reception:
• Portable Induction Loop for use at Reception
• Large Button Phone
• Vibrating Pad to assist waking guests with hearing
disabilities in the event of a fire alarm
• An evac chair is also available to enable staff to assist with
the emergency evacuation of disabled, if necessary.
Either side of reception, there are lifts to floors for
bedrooms, leisure club and meeting rooms.
Bedrooms
Telford Hotel & Golf Resort has two purpose built disabled
rooms, one on the ground floor and one on the first floor. Twin or
double bed combinations are available.
In the bedroom there is transfer space and turning of at least
120cm either side of beds. The flooring in bedrooms is short pile
carpet and flooring in bathrooms is tiled. Reading lamps are
provided. Room service is 24 hours. Items of furniture can also be
moved or removed on request.
One bedroom has a bathroom which is designed with an accessible
wheel-in shower / wall mounted drop down seat and appropriate grab
rails, the second room has a bathroom with a shower positioned
above the bath with grab rails positioned accordingly. Emergency
pull cords link directly to reception from both the bedrooms and
bathrooms. Horizontal and vertical grab rails are also positioned
at the side of the toilets.
In the event of fire alarm activation these rooms have both a
sounder and a visual flashing light. In the event of an emergency a
member of the team will assist with your evacuation if necessary.
Fire evacuation advice is provided on the back of your bedroom door
and a disabled refuge area is situated at each stair well in case
staff need to summon extra assistance during your evacuation.
If you would like to specifically book one of our access rooms
please contact our UK call centre on 0845 034 5777.
Public Areas
All lifts have an intercom linked directly to reception and
tactile buttons at standard height.
Accessible toilet facilities are located in The Lounge Bar,
adjacent to the restaurant and in the Golf & Leisure area.
There is good network coverage for mobile phones within the
hotel. All networks work.
Conference, Banqueting & Meeting Rooms
Our main function space is located on the ground floor and are
fully accessible from Reception. The boardrooms are on the first
floor and are accessed via the lifts or staircase to the left of
reception.
Hearing loops are available upon request in advance. Lighting
can be dimmed where required. Please notify your conference or
banquet for specific seating or staging requirements.
Health Club
The health club is located on the ground floor. A member of the
leisure team will show you the facilities and assist with access to
the swimming pool and spa. A dedicated accessible toilet and
changing area is located within the leisure club, as well as a
wheel in shower room with drop down seat and appropriate grab
rails. Access to poolside is on the same level and there are steps
with a handrail into the shallow end of the pool. Both the steam
room and sauna are accessible with door widths of 85cm. Seating is
provided in both.
Outdoor Facilities
The patio area can be accessed via the Club Bar or directly from
the car park and is level and paved.
Alternative means of transport
If not travelling by car, the nearest bus stop is located on
Sutton Way, at the end of Great Hay Drive and the bus routes from
here take you to Telford Town Centre
An accessible taxi service is available from Central Taxis who
can be contacted on 01952 429977
The nearest train station is located 3.8 miles away.
The town centre is 4.8 miles from the hotel entrance.
Local carers: Carers contact centre 01952 240209
Local equipment hire companies: HSS Telford 01952 210010
Local public transport numbers: Bus No. 11 or 22 - Circular
route to town centre Train Station - Telford Central
Local accessible taxi numbers: Central (Private Hire) 01952
501050