Accessibility at Norton Park Hotel
We aim to provide the highest standards of service to all our
guests and we look forward to welcoming you to the Norton Park
Hotel and making your stay an enjoyable one. Facilities available
for guests with disability needs are as follows:
Directions to Norton Park Hotel are available by clicking here, or by calling
the hotel on 01962 763000
As you arrive at Norton Park Hotel, you will find 6 parking spaces
of which 4 are reserved for blue badge holders. These are located
to the left of the main reception entrance. There is also a turning
circle located directly outside the main entrance for dropping off
and picking up only. There is a level, paved route from the
disabled parking into the hotel where the main entrance has an
automatic revolving door and an automated push button operated
single door for wheel chair access.
Concierge is available for valet parking if required.
If you need assistance with luggage or equipment, our team are on
duty 24 hours.
The Reception desk is located on the ground floor of the hotel
in the entrance lobby. The main reception desk is 110cm high
although check-in can also be completed at low level area of
reception desk which measures 75cm
You will be offered a personal check-in service with a full
explanation of the hotel's facilities together with a
familiarisation tour if required. Assistance is available to help
take your luggage to your room.
Reception staff will also brief you on our evacuation policy and
please note on your registration card if assistance is needed in
the event of an evacuation.
The following accessible aids are available at Reception:
• Portable Induction Loop for use at Reception
• Large Button Phone
• Vibrating Pad to assist waking guests with hearing disabilities
in the event of a fire alarm
• An evacuation chair is also available to enable staff to assist
with the emergency evacuation of disabled, if necessary.
To the left of the main reception are the lifts to all floors
for bedrooms, leisure club and meeting rooms.
Norton Park Hotel has 6 purpose built disabled rooms. These are
made up of 3 on the Ground floor and 3 on the First floor. These
bedrooms interconnect to a double room for use by a carer or
children. Double bed combinations are available
In the bedroom there is transfer space and turning of at least
120cm either side of beds. The flooring in bedrooms is short pile
carpet and flooring in bathrooms is tiled. Reading lamps are
provided. Fridges are supplied in each room and room service is 24
hours. Items of furniture can also be moved or removed on
The bathrooms are designed with an accessible wheel-in shower /
wall mounted drop down seat and appropriate grab rails. Emergency
pull cords link directly to staff phones from both the bedroom and
bathroom. Horizontal and vertical grab rails are positioned at the
side of the toilet.
In the event of fire alarm activation these rooms have both a
sounder and a visual flashing light. In the event of an emergency a
member of the team will assist with your evacuation if necessary.
Fire evacuation advice is provided on the back of your bedroom
If you would like to specifically book one of our access rooms
please contact our UK call centre on 0845 034 5777
There are no steps on the main corridors and public areas on the
All the bar and lounge facilities at Norton Park Hotel are located
on the ground floor making them easily accessible and all the
restaurant facilities are located on the first floor with access
via the passenger lift to the left of the main reception.
All lifts have audible enunciation and tactile buttons at
Accessible toilet facilities are located on the right had side
passed the main bar through the double doors.
Conference, Banqueting & Meeting Rooms
Our meeting rooms are located on both the ground and first
floors and are fully accessible from Reception via lift or
The meeting rooms on the first floor are accessed via lift or
Hearing loops are available upon request in advance.
Lighting can be dimmed where required in the main function
Please notify your conference or banquet for specific seating or
Accessible toilets are located to the left of the lift in the pre
Reflections Leisure and Spa
The leisure club is located on the ground floor and the Gym on
the first floor.
Wheelchair access for the gym is available via doorway opposite
room 206 which can be access via passenger lift in C block
accommodation entrance foyer
A member of the leisure team will show you the facilities
and assist with access to the swimming pool and spa.
A dedicated accessible toilet, wheel in shower room with drop down
seat and appropriate grab rails and changing area is located within
the leisure club.
Access to poolside is on the same level.
The patio area, which is level and paved can be accessed via the
double doors at main reception area..
There are no outdoor facilities.
Alternative means of transport
If not travelling by car, the nearest bus stop is located on
Bullington Lane. And the bus routes from here take you to
Winchester or Basingstoke.
An accessible taxi service is available from City taxis who can
be contacted on 01962 841212.
The nearest train station is located in Winchester which is 7
miles from the hotel.
The town centre is a 7 mile drive from the hotel entrance.