Accessibility at Dunston Hall Hotel
We aim to provide the highest standards of service to all our
guests and we look forward to welcoming you to Dunston Hall Hotel
and making your stay an enjoyable one. Facilities available for
guests with disability needs are as follows:
Directions to Dunston Hall are available on our website or by
calling the hotel on 01508 470444.
As you arrive at Dunston Hall, you will find 5 parking spaces to
the left of the hotel which are reserved for disabled drivers, with
another 3 located near to the entrance of our Club and Spa. There
is also a turning circle located directly outside the main entrance
for dropping off and picking up only. The main entrance is a door
to the left of the building as you look at it.
If you need assistance with luggage or equipment, our team of
porters are on duty 24 hours.
The Reception desk is located on the ground floor of the hotel in
the entrance lobby. The reception desk is 105cm high although
check-in can also be completed whilst sitting at the seating area
in reception; Assistance is available to help take your luggage to
Reception staff will also brief you on our evacuation policy and
please note on your registration card if assistance is needed in
the event of an evacuation.
The following accessible aids are available at Reception:
• Vibrating Pad to assist waking guests with hearing
disabilities in the event of a fire alarm.
• An evac chair is also available to enable staff to assist with
the emergency evacuation of disabled, if necessary.
Dunston Hall has 6 purpose built disabled rooms. Dunston Hall
Hotel has 2 disabled rooms on the Ground floor and 2 on the first
- Interconnects to a double room for use by a carer or
- Short pile carpet
- Tiled flooring in bathrooms
- Reading lamps provided
- 24 hour room service
- Wheelchair accessible bathrooms with shower cubical
- Emergency cords and grab rails
In the event of an emergency a member of the team will assist
with your evacuation if necessary. Fire evacuation advice is
provided on the back of your bedroom door and a disabled refuge
area is situated in the link corridor. In case staff needs to
summon extra assistance during your evacuation.
If you would like to specifically book one of our access rooms
please contact our UK call centre on 0845 034 5777
All the restaurant, bar and lounge facilities at in the main Hotel
are located on the ground floor on the same level making them
Accessible toilet facilities are located opposite the main bar
Conference, Banqueting & Meeting
Conference, Banqueting and Meeting rooms are located on the ground
and 1st floor and are accessible via a lift if required.
Hearing loops are available upon request in advance. Lighting
can be dimmed where required.
Please notify your conference or banquet for specific seating or
Accessible toilets are located at the ground floor of the events
Access into the Lounge Bar is via the main reception
Accessible toilets are located on the same level as the bar and
lounge area to the right of the main front door.
The terrace area and Bunkers Bar can be accessed via the
conservatory door in the main restaurant, which is level and
Dunston Club and Spa
Entrance to the Club and Spa is located on the ground floor.
Access can be gained by using the lift, A member of the leisure
team will show you the facilities and assist with access to the
swimming pool and spa. A dedicated accessible toilet and changing
area is located within the leisure club, as well as a wheel in
shower room with drop down seat and appropriate grab rails.
The terrace area can be accessed via the door in the main bar or
restaurant, which is level and paved.
We also have an 18 hole championship golf course. The Golf pro
shop and changing rooms are located on the ground floor in the
Bunkers building all on the same level. Golf buggies, electric
trolleys and manual trolleys are all available for hire (subject to
Alternative means of transport
If not travelling by car, the nearest train stations is located at
Address: Dunston Hall Hotel, Ipswich Road, Norwich, NR14
Email: [email protected] Website: