qhotels
AA 4 Stars
Dunston Hall
Dunston Hall, Ipswich Road, Norwich , NR14 8PQ 01508 470444 Get Directions

Access Statement

Book Your Stay at Dunston Hall

Accessibility at Dunston Hall Hotel

We aim to provide the highest standards of service to all our guests and we look forward to welcoming you to Dunston Hall Hotel and making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:

Arrival
Directions to Dunston Hall are available on our website or by calling the hotel on 01508 470444.

As you arrive at Dunston Hall, you will find 5 parking spaces to the left of the hotel which are reserved for disabled drivers, with another 3 located near to the entrance of our Club and Spa. There is also a turning circle located directly outside the main entrance for dropping off and picking up only. The main entrance is a door to the left of the building as you look at it.

If you need assistance with luggage or equipment, our team of porters are on duty 24 hours.

Reception
The Reception desk is located on the ground floor of the hotel in the entrance lobby. The reception desk is 105cm high although check-in can also be completed whilst sitting at the seating area in reception; Assistance is available to help take your luggage to your room.

Reception staff will also brief you on our evacuation policy and please note on your registration card if assistance is needed in the event of an evacuation.

The following accessible aids are available at Reception:

• Vibrating Pad to assist waking guests with hearing disabilities in the event of a fire alarm.

• An evac chair is also available to enable staff to assist with the emergency evacuation of disabled, if necessary.

Bedrooms

Dunston Hall has 6 purpose built disabled rooms. Dunston Hall Hotel has 2 disabled rooms on the Ground floor and 2 on the first floor.

Bedroom Inclusions:

  • Interconnects to a double room for use by a carer or children
  • Short pile carpet
  • Tiled flooring in bathrooms
  • Reading lamps provided
  • 24 hour room service
  • Wheelchaire accessible bathrooms with shower cubical 
  • Emergency cords and grab rails

In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door and a disabled refuge area is situated in the link corridor. In case staff needs to summon extra assistance during your evacuation.

If you would like to specifically book one of our access rooms please contact our UK call centre on 0845 034 5777

Public areas
All the restaurant, bar and lounge facilities at in the main Hotel are located on the ground floor on the same level making them easily accessible.

Accessible toilet facilities are located opposite the main bar entrance.

Conference, Banqueting & Meeting Rooms
Conference, Banqueting and Meeting rooms are located on the ground and 1st floor and are accessible via a lift if required.

Hearing loops are available upon request in advance. Lighting can be dimmed where required.

Please notify your conference or banquet for specific seating or staging requirements.

Accessible toilets are located at the ground floor of the events centre.

Lounge Bar
Access into the Lounge Bar is via the main reception entrance.

Accessible toilets are located on the same level as the bar and lounge area to the right of the main front door.

Outdoor Facilities
The terrace area and Bunkers Bar can be accessed via the conservatory door in the main restaurant, which is level and paved. 

Dunston Club and Spa
Entrance to the Club and Spa is located on the ground floor. Access can be gained by using the lift, A member of the leisure team will show you the facilities and assist with access to the swimming pool and spa. A dedicated accessible toilet and changing area is located within the leisure club, as well as a wheel in shower room with drop down seat and appropriate grab rails.

Outdoor Facilities
The terrace area can be accessed via the door in the main bar or restaurant, which is level and paved.

We also have an 18 hole championship golf course. The Golf pro shop and changing rooms are located on the ground floor in the Bunkers building all on the same level. Golf buggies, electric trolleys and manual trolleys are all available for hire (subject to availability).

Alternative means of transport
If not travelling by car, the nearest train stations is located at Norwich.

Contact Information
Address: Dunston Hall Hotel, Ipswich Road, Norwich, NR14 8PQ
Telephone: 01508470444
Email: [email protected] Website: www.qhotels.co.uk

 

 

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