QHotels boosted by customer service recognition

A new General Manager is heading up the team at four-star hotel, The Oxford Belfry.

Several properties under the QHotels brand have been given the BVA BDRC seal of approval following glowing customer service feedback.

Not only were seven QHotels named among BVA BDRC's VenueVerdict Accreditations and Commendations for Q3 2018, they all achieved VenueVerdict Gold Standard Accreditation.

The recognition comes from the only meetings accreditation programme driven solely by the voice of the customer, with scores generated following event feedback from 40 or more meeting bookers and event hosts between October 2017 and September 2018.

The hotels which have achieved BVA BDRC Gold Standard Accreditations for Q3 2018 are:

Ashford International Hotel, Chesford Grange Hotel, Dunston Hall, The Cheltenham Chase Hotel, The Oxford Belfry, The Queens and Telford Hotel & Golf Resort.

Rob Ledson, Group Director of Sales at RBH, which manages the QHotels portfolio, said: "The QHotels properties have consistently produced exceptional VenueVerdict scores over recent years, and 2018 to date has been no exception.

"It goes without saying that we're thrilled to see our teams' hard work and commitment to providing first class service and facilities for meetings and events clients recognised. Our focus is to ensure these standards translate into excellent scores - and further accreditations - when full year results are revealed."

BVA BDRC is the UK's largest independent research consultancy and BVA BDRC VenueVerdict accreditations are based entirely on genuine, verified customer feedback, reflecting the cream of the nation's meetings providers.

QHotels is operated by the UK's leading independent hotel management company, Almarose Limited.

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