Crewe Hall’s Nan sweeps up ‘AA Housekeeper of the Year’ award

Nan McDowall at the AA Hospitality Awards

QHotels' Crewe Hall is celebrating after the hotel's executive head housekeeper, Nan McDowall, was awarded 'AA Housekeeper of the Year' in the prestigious AA Hospitality Awards 2016.

The AA's national 'Housekeeper of the Year' award recognises the outstanding commitment and performance of a housekeeper who goes above and beyond the call of duty.

Beating tough competition from across the UK, Nan was highlighted for her commitment to improving Crewe Hall's guest experience and working with other departments to ensure excellent customer service is provided.

The judges also commended Nan for her sense of responsibility and the pride she instils amongst the team, ensuring housekeepers at Crewe Hall recognise the important part they play in the hotel, which impacts each and every guest.

Nan has worked as executive head housekeeper at QHotels' Crewe Hall for over seven years and manages a team of 24 housekeepers, making sure the hotel's 117 rooms are always perfectly prepared.

On winning the award, Nan said: "It is a great honour to be recognised by the esteemed AA and to bring this national award to Crewe Hall.  I would not have been able to win without my outstanding team of room attendants and supervisors and the award reflects the hard work and efforts of the entire hotel team."

Andrew Jamieson, General Manager of Crewe Hall, added: "Winning such a highly regarded, national accolade is testament to the hard work, impressive leadership and genuine passion for outstanding service that Nan brings to Crewe Hall every day.  We're extremely privileged to have her in our team and on behalf of everyone at Crewe Hall I'd like to say congratulations again to our well-deserved Housekeeper of the Year."

Four-star Crewe Hall, located on the outskirts of Crewe, was named the best venue in the country for business tourism at the 2016 Visit England Awards for Excellence earlier this year and is nominated for Best Business Tourism, Hotel of the Year and Wedding Venue of the Year in the 2016 Marketing Cheshire Awards, held on Thursday 24th November.

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