QHotels' Crewe Hall is celebrating after the hotel's executive
head housekeeper, Nan McDowall, was awarded 'AA Housekeeper of the
Year' in the prestigious AA Hospitality Awards 2016.
The AA's national 'Housekeeper of the Year' award recognises the
outstanding commitment and performance of a housekeeper who goes
above and beyond the call of duty.
Beating tough competition from across the UK, Nan was highlighted
for her commitment to improving Crewe Hall's guest experience and
working with other departments to ensure excellent customer service
The judges also commended Nan for her sense of responsibility and
the pride she instils amongst the team, ensuring housekeepers at
Crewe Hall recognise the important part they play in the hotel,
which impacts each and every guest.
Nan has worked as executive head housekeeper at QHotels' Crewe
Hall for over seven years and manages a team of 24 housekeepers,
making sure the hotel's 117 rooms are always perfectly
On winning the award, Nan said: "It is a great honour to be
recognised by the esteemed AA and to bring this national award to
Crewe Hall. I would not have been able to win without my
outstanding team of room attendants and supervisors and the award
reflects the hard work and efforts of the entire hotel team."
Andrew Jamieson, General Manager of Crewe Hall, added: "Winning
such a highly regarded, national accolade is testament to the hard
work, impressive leadership and genuine passion for outstanding
service that Nan brings to Crewe Hall every day. We're
extremely privileged to have her in our team and on behalf of
everyone at Crewe Hall I'd like to say congratulations again to our
well-deserved Housekeeper of the Year."
Four-star Crewe Hall, located on the outskirts of Crewe, was named
the best venue in the country for business tourism at the 2016
Visit England Awards for Excellence earlier this year and is
nominated for Best Business Tourism, Hotel of the Year and Wedding
Venue of the Year in the 2016 Marketing Cheshire Awards, held on
Thursday 24th November.
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