A lack of clarity around duty of care is causing confusion and
creating a sense that the conference and events industry is not
fully prepared for the security threats it might face, including
terrorism, according to the young event organisers on QHotels'
Event Profs Panel.
The findings are part of the third report from the panel formed by QHotels
to bring events professionals with less than five years' experience
together, to help shape the future of the C&E industry.
Specifically, the panel had concerns over who was responsible
for the security and safety of delegates while at a venue attending
an event, the security and safety while delegates travel to attend
an event and the procedures to be followed in case of an emergency
during an event.
The panel also highlighted the increasing influence of
compliance in the conference and events sector and how legislation
has the potential to change the face of the industry.
Contributing to the roundtable discussions were agency and
corporate events professionals from PwC, Absolute Corporate Events,
First Choice Conference & Events, Donaldson Davis, Compleat
Conference Company, ArrangeMY, Brief2Event, Hilti GB, Gorkana and
"There is an assumption that care documents are in place,
but we don't ask venues. I'm not sure who is responsible if
anything does happen." Christopher Whelan. PwC
"Compliance will seep in to most industries eventually and
will be strongly policed. In the end we will all have to work out
how we include it in events." Jennie Joynt, Hilti
QHotels' Director of Marketing, Claire Rowland - who led the
round table discussions - said: "We had some idea at the start of
this project of what might be important to this next generation of
bookers and expected technology, for example, to feature
prominently. However, some of the panel's concerns came as a
surprise. We didn't predict that our panel members would want
more clarity around their duty of care to event attendees, nor that
compliance would be seen as such a challenge. Our panel members are
the rising stars of the industry and they haven't been afraid to
address difficult subjects. It's important that the industry
listen and, where possible, take action.
"We have learned a tremendous amount from the panel and we're
including those learnings in our plans for 2017 and the services
and offers that we are developing. More importantly, we're now
planning our next panel events where we can start to explore
solutions to some of the issues raised and can continue to work
with the members to deliver benefits for the wider industry."
Findings and discussions from the events can be found in the Event Profs
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