QHotels has made a record-breaking start to the year, scooping
No.1 Large Group for the fifth consecutive year in the annual
The group's Ashford International Hotel in Kent also held on to
the crown for No.1 Hotel for the second year running - the third
consecutive year the title has been awarded to a QHotels
QHotels was named No.1 Large Group in the awards, with the highest
score of conference and events customers likely to recommend the
brand and return to the group's 26 four-star hotels.
In total the group received 35 gold standard quarterly
accreditations in 2015, the most QHotels has ever achieved,
highlighting its consistent delivery in providing the best
experience for its customers.
In addition to the No.1 Large Group and No.1 Hotel awards, eight
hotels in the QHotels group secured a VenueVerdict Gold Standard
Accreditation for the year including: Ashford International Hotel,
Forest Pines Hotel & Golf Resort, The Cheltenham Chase Hotel,
The Midland, The Nottingham Belfry, The Oxford Belfry, The
Stratford and The Westerwood Hotel & Golf Resort.
Ashford International Hotel received the highest VenueVerdict
promoter score from industry professionals than any other hotel in
the UK, being named No.1 in that category.
Michael Purtill, Managing Director at QHotels, said: "We would
like to say a huge thank you to our customers for their valuable
feedback throughout 2015. It's their comments, views and
opinions that inspire us to deliver the very best and continue to
"To be named the No.1 One Large Group by our guests for five years
running is unprecedented and to achieve more Gold Standard
accreditations than ever before is a real testament to the
consistent hard work and outstanding experience our teams
"The latest feedback will help us to further enhance the QHotels
experience and continue breaking records for our guests in
Researchers at BDRC Continental - the UK's largest independent
market research agency - analysed over 20,000 responses throughout
the year across each quarter and 375 participating hotels in the UK
James Bland, Director - Hotels and Hospitality at BDRC
Continental, said:"The QHotels customer service success story
continues with yet another set of fabulous results at the end of
2015, reflecting the focus, attention and hard work they put into
ensuring they provide the best possible meetings and events
"It is especially pleasing to see QHotels using the feedback
data they receive from VenueVerdict to drive significant
improvements for their clients."
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