The Park Royal, one of QHotels' collection of 27 unique and
luxury hotels, is celebrating the great service provided by one of
its staff members.
Assistant Restaurant Manager, Jessica Barnett, collected an
award for 'Outstanding Customer Service' at the recent Marketing
Cheshire Annual Awards Evening for her commitment to delivering
customer service excellence.
The awards, now in their 10th year, celebrate the very best in
Cheshire and Warrington's tourism industry. Its 14 categories
recognise outstanding achievement among businesses in the area. The
winners of several categories will go on to represent Cheshire at
the national Visit England Awards for Excellence in 2015.
Jessica was recognised in the brand new award category,
'Outstanding Customer Service', for going 'above and beyond'
in providing customer service to ensure that visitors to Cheshire
enjoyed their time at the hotel.
Starting her career as a Food Services Assistant, Jessica has
been a member of the team at The Park Royal for almost two
Jessica stood out to the judges because of her excellent
customer feedback, hands-on approach and upbeat personality which
clearly motivates and raises the morale of the team around her.
Jessica was on duty the night the hotel had its AA audit, where
it was awarded 80 per cent for service levels and contributed to
QHotels being crowned AA Hotel Group of the Year. The AA
auditor said that Jessica was a credit to the hotel, organised and
efficient while offering friendly conversation to all guests.
Jessica was also one of The Park Royal team members that went
the extra mile to support the USA rugby team, USA Tomahawks, during
the Rugby League World Cup tournament in October 2013.
Playing three matches in just eight days, it was important that
the team kept to their schedule and that their stay at The Park
Royal was as comfortable as possible. Jessica gave the player
liaison manager her personal contact details so that she could
easily be alerted to any schedule changes, ensuring that meals
could be ready for the team's arrival - even when she was not
She received excellent feedback from the players themselves. USA
Tomahawks player, Michael Garvey, commented, "Jessica went above
and beyond to make sure we instantly felt at home."
Jessica said "I am completely overwhelmed to have won such a
prestigious award. I'm really passionate about giving our guests
the very best experience; I genuinely love serving them, and so to
be recognised for this is just fantastic."
Paul Gallon, General Manager of The Park Royal, said "At the
heart of our hotel is a great team of people, who are dedicated to
giving our guests the very best in customer service. We understand
that every customer is different, and our team is passionate about
ensuring customers have a personalised experience that exceeds
expectations. We're very proud of Jessica - the award is thoroughly
QHotels was named AA Hotel Group of the Year 2014, which
recognises the group's track record of offering the very best
levels of service, food and accommodation in all its
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