The Oxford Belfry, The Stratford, The Westerwood Hotel &
Golf Resort and Ashford International Hotel have retained the
accreditation for another quarter, whilst The Park Royal and The
Midland have achieved it for the second time. The Nottingham Belfry
has now also been honoured with the highly sought-after
accreditation - making it the most successful quarter for
accreditations in QHotels' history.
The Gold Standard accreditation, which only 33 venues in the UK
have received this quarter, is based on rigorous research conducted
by BDRC Continental, the UK's largest independent market research
agency. The feedback from over 22,000 event hosts and customers
across just under 400 venues, looks at how likely delegates and
guests are to recommend a venue for a conference or event.
The news that QHotels has been awarded with the most
accreditations in its brand history, gives conference delegates in
any QHotels venue, the confidence that the highest levels of
service will be delivered every time.
Michael Purtill, Managing Director at QHotels, said: "We believe
our passion for delivering excellent customer service for each
individual has been integral to our success. The strength of our
conference and events offering relies on our teams going the extra
mile for every customer, working flexibly to help achieve our
hosts' overall goals for their bookings.
"This accreditation is testament to the commitment
everyone has put into making our conference and meetings services
the envy of the industry. With just 33 venues receiving this gold
accreditation, 21% of these being QHotels, it's the best
performance we've achieved since joining the programme in
The accreditation news follows on from the brand scooping the
No.1 Brand Award 2012 in VenueVerdict's Large Groups category and
with this latest haul of accreditations, leaves them in good stead
for a similar win in 2013.
QHotels has long been a popular choice with conference and
events bookers, offering a stress free package. Event specialists,
at each hotel, work with their customers to tailor individual
packages for individual needs, from Christmas corporate
entertaining through to conferences and training meetings.
QHotels is dedicated to its customers and ensures that the
feedback it receives is not only listened to, but also put into
action. This has resulted in the group achieving 14 points above
national average in Net Promoter Score.
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