The Park Royal hosts the USA rugby league team during World Cup tournament

Park Royal Exterior

The Park Royal, part of QHotels' collection of 21 unique four star hotels, hosted the USA rugby team, USA Tomahawks, during the Rugby League World Cup tournament in October 2013.

Playing three matches in just eight days, it was important that the team kept to their schedule and that their stay was as comfortable as possible.

"The hotel facilities were superb and it was perfect to have the gym, swimming pool and aerobics room on hand to help us to prepare for matches. The bar and lounge area also offered a comfortable place for the team to hang out in-between games" said USA Tomahawks manager, Steven Johnson.

To guarantee that the hotel could respond to the needs of the players, two key members of staff were assigned to look after the team throughout their full stay, ensuring strong communication and a consistent service level were maintained.

USA Tomahawks player, Michael Garvey, commented, "The hotel went above and beyond to make sure we instantly felt at home. The staff really got into the spirit of things by putting up posters celebrating each of our victories and even formed a guard of honour to welcome us before and after each match."

Speaking of the team's stay, The Park Royal's General Manager, Paul Gallon, said: "We made sure the players had as many home comforts as possible, which meant introducing a few new additions to the hotel during their stay.

"We had a table tennis table, Xbox and DVDs as well as a karaoke system for when the players were relaxing - we even sourced an acoustic guitar.

"The hotel staff members assigned to look after the team were given direct phone lines so the player liaison manager could easily alert them to any schedule changes, ensuring that meals could be ready for the team's arrival."

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