Our Clean + Safe approach

  • Is it safe to come back to the leisure club?

    Yes, we're assured in our ability to minimise the risk of infection and keep our members safe.

    We'll be applying increased cleaning procedures and adopting strict social distancing measures to create a clean + safe environment for you to visit. These include:

     SOCIAL DISTANCING - Please observe the current social distancing guidelines

     EXCEPTIONAL CLEANLINESS - All our leisure clubs and spas are regularly cleaned to a high standard

     HAND SANITATION STATIONS - Stations are available throughout the leisure clubs and spa's

     TEMPERATURE CHECKS - All staff are being temperature checked at the beginning of each shift and this is available for guests as required

     CARD PAYMENTS - We would prefer payment by credit or debit card

     PROTECTIVE RECEPTION SCREENS - Perspex screens are present at our spa and leisure club receptions

     LIMITED NUMBERS IN CHANGING ROOMS - Please check with your spa or leisure club reception

     ADVANCE BOOKING - Guests and members must book in advance to use and visit all facilities

     GYM EQUIPMENT- Please ensure you wipe down equipment after use

     TOWELS - Towels will not be available in the leisure clubs. Please ensure to bring your own

    We are also asking members and staff not visit the club if they feel unwell or have COVID-19 symptoms, and there will be clear signage to reflect this.

  • What are your enhanced cleaning and safety procedures?

     SOCIAL DISTANCING - Please observe the current social distancing guidelines

     EXCEPTIONAL CLEANLINESS - All our leisure clubs and spas are regularly cleaned to a high standard

     HAND SANITATION STATIONS - Stations are available throughout the leisure clubs and spa's

     TEMPERATURE CHECKS - All staff are being temperature checked at the beginning of each shift and this is available for guests as required

     CARD PAYMENTS - We would prefer payment by credit or debit card

     PROTECTIVE RECEPTION SCREENS - Perspex screens are present at our spa and leisure club receptions

     LIMITED NUMBERS IN CHANGING ROOMS - Please check with your spa or leisure club reception

     ADVANCE BOOKING - Guests and members must book in advance to use and visit all facilities

     GYM EQUIPMENT- Please ensure you wipe down equipment after use

     TOWELS - Towels will not be available in the leisure clubs. Please ensure to bring your own

    To download this pdf with specifics on the enhanced cleaning and safety measures within our leisure club click here.

    You can also find out more about the measures in place for our wider hotel here.

  • What social distancing measures have you put into place?

    Restrictions on numbers: To avoid overcrowding, we will limit how many people are allowed in the gym and pool at once.

    Social distancing signage: This includes including floor markers showing where to stand and posters indicating capacity in each area of the leisure club.

    Swimming bookings: In addition to class booking, we'll be taking booking via an online account for swim sessions to limit the number of members using the pool.

    Smaller classes: Studio capacity will be reduced for group exercise classes to allow for social distancing rules. When you're waiting for your class, please follow social distancing rules and clear the studio space as quickly as you can when the class has finished. On opening we will be running a reduced timetable, this is only temporary

    Shorter classes: Classes will be shorter, to allow time for cleaning and to allow members to leave the studio safely. On opening we will be running a reduced timetable, this is only temporary

    Less equipment: Some equipment on the gym floor will be unavailable to allow for social distancing

  • Will you providing hand sanitising gel in the club?

    Yes, there will be a free-standing hand sanitising stations at the entrance of the leisure club, in the gym and throughout the hotel - which we ask you to use before you enter. Additional disinfectants will also be available.

  • Have the leisure clubs been deep cleaned?

    Yes, all clubs were cleaned and sanitised prior to closure and will receive a further deep clean before reopening.

    During the closure, all our swimming pools have remained full, filtrated, and treated with the appropriate level of chemicals to ensure they are in the best condition for reopening. Frequent checks on the water quality have been completed along with planned maintenance of the pool plant equipment.

    Our sites have been visited regularly by our building maintenance teams and we have followed a strict water management regime. Microbiological tests have continued to take place monthly over the course of our pool closure.