When will my membership restart?
Your membership will restart as soon as we reopen and you can start using the club again from that date.
My fee is taken by Direct Debit when will it be taken?
We'll write to you by email or letter to confirm the details of your Direct Debit payments as soon as we know when we'll be reopening.
If you are on a long-term freeze for medical reasons, your membership will still be on hold until your original freeze end date.
I am a pre-paid member will my membership be extended?
Yes, we'll be extending your membership by the length of time that the club was closed.
I have a question about my membership who do I contact?
Please speak to your club when it reopens.
I’m not ready to return yet what are my options?
We'll be offering you the option to continue freezing your membership subject to our terms and conditions (i.e. amendments can be made up to 15th of the month to impact the following month). You can use our form to request this by clicking here.
I’ve cancelled my direct debit how do I re-instate this?
Once we have a confirmed reopening date, we will be providing a form for you to request this.
I submitted a cancellation request directly to the club when you were closed, what happens now?
If you submitted a cancellation request by email directly to your club whilst your club was closed, you'll be contacted by the Club Manager once the club reopens.
I am over 70 can I still come?
If you are not shielding at home, you are more than welcome to visit your local club.