Frequently Asked Questions

When holding a corporate event with QHotels the following contract terms will apply. If you have any questions or need additional information your hotel contact will be delighted to help.

Call our events team on 0845 074 0062

Your Questions Answered

How do I confirm a booking?

In the first instance request a contract from your hotel contact, then having checked the detail, sign and return the contract to the hotel; once received and signed by the hotel the booking is considered to be confirmed and the contract becomes legally binding. The contract will include terms, event details, applicable rates and health & safety terms.

What delegate/guest numbers and accommodation will I be charged for?

The numbers you sign for on the contract are the numbers chargeable, however 14 days prior to the arrival date we will ask you to update your numbers. If these numbers are greater than those originally confirmed this becomes the new chargeable number. We appreciate it can be difficult to estimate numbers, therefore you also have an option to reduce your number/bedrooms by up to 10% per day/night without incurring a cancellation charge; providing you let us know at least 28 days prior to the event. If your numbers fall below the relevant chargeable number, we may need to reallocate your booking to an alternative event room and will try to resell the accommodation and function space for at least the same price. If we are successful, we will offset this against any cancellation charge; if we are unsuccessful a cancellation charge will apply. If your numbers significantly increase we might need to provide alternative accommodation and space of an appropriate size.

What cancellation charges will apply if I don't achieve confirmed numbers or need to cancel?

If you need to reduce numbers below 90% of the original confirmed number or cancel part or all the event then please let us know as soon as possible. We will try to resell the facilities you reserved to reduce the cancellation charge. If a cancellation charge does apply the charges are as detailed below:

Date of cancellation

Cancellation payable as a percentage of Revenue for all facilities, equipment and ancillary services reserved

In excess of 52 weeks prior to the start date

No charge

Between 52 weeks and 39 weeks prior to the arrival date

10% of the revenue

Between 39 weeks and 26 weeks prior to the arrival date

25% of the revenue

Between 26 weeks and 8 weeks prior to the arrival date

50% of the revenue

Between 8 weeks and 2 weeks prior to the arrival date

75% of the revenue

Less than 2 weeks prior to the arrival date

90% of the revenue

We recommend you consider insuring your event to protect against cancellation. QHotels work with Event Assured to provide options for you - for more information click here.


What happens if delegates/guests don’t arrive or leave early?

If this should happen and we can't resell their bedroom or event facilities, then a 100% cancellation charge will apply.

What happens if the hotel has to cancel my booking?

In the unlikely event the hotel does cancel, we will refund all deposits, although we will not have any other liability.

The hotel may cancel your booking and terminate the contract in the following situations:

  • The hotel or part of it becomes closed due to events beyond our control for example a flood
  • You enter, or we believe you may enter, any type of insolvency proceedings
  • If the booking/attendees or nature of the event may cause public disorder or damage the reputation of the hotel
  • If you fail to abide by any terms of your contract


What payment terms apply?

Once the booking has been confirmed you can apply for credit through your hotel contact. If credit is approved, we request a 50% deposit one month prior to the arrival date and the balance 14 days after the date of invoice. If you do not have a credit facility with us, we request a 25% deposit on confirmation and the balance of the event to be fully pre-paid 28 days prior to arrival.

A transaction fee of 1.5% of the amount being charged will be deducted when a payment is used using a credit card.

What if I have a query on the bill after the event?

Please let us know within five working days of receiving the invoice if you have a query. If we cannot resolve this immediately we will ask you to pay the balance of your account, minus the query value whilst it is resolved.

When can I access my event space and accommodation?

Your access times to event space are detailed on your Event Details documentation, however if you need early access please discuss it with your hotel contact when going through the final details.

Accommodation is available from 3.00pm on your arrival day and rooms must be vacated by 11.00 am on departure day. On occasions, event space access times and check in/out times can be relaxed, subject to availability; your hotel contact will be able to advise.

We may have various bookings and events on the same days as your booking. If you would like to obtain exclusive use of the hotel then this may be arranged, please speak with your hotel contact.

What are the hotel arrangements for internet access?

All QHotels guests receive free Wi-Fi internet access. This connection will be using our public network, which will be shared with other users within the hotel. We can offer a dedicated / bespoke internet connection with up to 900Mbps of bandwidth for an additonal charge. Should this be required, the events sales team will be happy to discuss your requirements; but please allow sufficient time for this to be arranged. Find out more by clicking here.

Use of the hotel's internet service is subject to availability. Whilst every effort will be made to ensure that the guest receives an unencumbered service, the hotel cannot be held responsible for restrictions or loss of service due to technical issues arising outside of its control. The hotel's liability with regards to customer internet connectivity will be limited to the amount charged for this service. QHotels operate a fair usage policy with regards to free Wi-Fi access. Click here to review our fair usage policy.

What happens to items I need delivered to the hotel?

If you need to deliver equipment or material to the hotel please let us know when it is coming and ensure it is clearly labelled with the hotel contact name, your name and your company name. It should arrive no sooner than 24 hours prior to the event and be collected within 24hrs after you leave. We cannot accept responsibility for personal items left with us for safe keeping.

What about health and safety, licenses and other statutory requirements?

Details of the terms governing use of the hotel are set out in our Health and Safety Terms which can be requested and these terms are incorporated into this contract.

What other legal terms apply?

The contract is entered into by QHotels Holdings Limited who will sub-contract the services detailed in the contract to the subsidiary company managing the relevant hotel.

Both you and us agree that these terms cannot be varied unless we both agree to the variation in writing and that there are no terms and conditions applying other that the terms set out in this contract. In addition, we both agree that this contract constitutes the entire agreement between us in respect of the booking and it supercedes, cancels and nullifies any previous agreement between us relating to the booking.

As part of providing these facilities for you it is important that we limit our liability in a couple of ways set out below.

We won't be liable to you for loss of business opportunity, loss of anticipated savings, loss of goodwill or any indirect/ special/ consequential loss or damage howsoever caused, whether it is direct or indirect, and regardless of whether it was foreseeable or we were aware of it in advance.

Overall, our entire liability of any kind under or in connection with this contract, except death, personal injury, fraud or deceit (which are unlimited) won't exceed the value of the contract.
If we are prevented or hindered from hosting your event by any circumstance beyond our reasonable control we may, without being liable for any loss or damage suffered by you or anyone else, re-locate your event to another hotel in the same locality, or terminate the contract forthwith by giving you notice.

No person who is not party to this contract shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract.

If anything in this contract is found by any body of competent jurisdiction to be invalid or unenforceable, that won't affect the other provisions of this contract, which shall remain in full force and effect. If that part of the contract would cease to be invalid or unenforceable if some part of it were deleted, the provision shall be modified as is necessary to make it valid or enforceable.

This contract shall be governed by English Law and the parties to this contract submit to the jurisdiction of the English courts.

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