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Fair usage policy for internet users

Our fantastic free and easy access Wi-Fi service, for all guests and visitors, was launched in July 2011, with a view to providing the best possible service to our wide range of clientele.

The last 18 months have seen an explosion of internet-enabled devices, as well as the rapid growth of applications and content that these devices can run. This has lead to occasions, during peak usage times, whereby lower-bandwidth consumers (e.g. web browsing or emailing) have been adversely affected by higher-bandwidth users (e.g. video streaming).

In view of this, QHotels have now installed a Netequalizer server to manage guest bandwidth. In essence, this means the server constantly monitors guest bandwidth usage at each hotel and if usage rises above 85% of the available capacity, the server will penalise high-bandwidth users.

Utilising this type of technology helps us to ensure each user receives a fair allocation of the available bandwidth and offer the best possible service to our customers.

Any questions about out Wi-Fi fair usage policy? Contact us

Call our events team on 0845 074 0062

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