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C&E Rewards frequently asked questions

If you do have questions about QHotels C&E Rewards loyalty scheme, or would like more information, please see our FAQs below or contact us

 

 

Call our events team on 0845 074 0062

Frequently asked questions

How does it work?

C&E Rewards members earn 5% for every £1,000 of value for the following events:

  • 24hr and day delegate conferences 
  • Meetings & events 
  • Corporate banqueting 
  • Corporate functions  
  • Training events
  • Corporate golf
  • Christmas parties

Unfortunately, rewards cannot be claimed on:

  • Non-corporate events
  • Accommodation not attached to a conference, meeting or event

 

How do I sign up?

Signing up to become a member of the QHotels C&E Rewards scheme is quick and easy. Simply visit our website and fill in all the relevant fields as directed.

All C&E Rewards accounts need to have an 'Admin' and a 'Manager' - this can either be 2 separate users, or one user assigned to both roles. The 'Manager' is the decision maker, or the person who will decide who gets the vouchers within your team. The 'Admin' is the user who will submit the claims for your account.

If you only require one user, simply fill in the details on the 'Admin' form and hit the 'copy details' button. Users will receive their login details automatically sent to the e-mail address supplied. If you do not receive your login details, you can retrieve them here.

How will my details be used?

This e-mail address supplied by you will be used as a contact address for all queries regarding your claims as well as information on the latest prizes, promotions, news and offers.

Is there anyone that can't sign up?

If you are a booking agent on an enhanced or preferred marketing agreement with QHotels, unfortunately you are unable to participate within the C&E Rewards scheme. Please contact your account manager directly if you would like to discuss that further.

Equally, private party organisers, golf organisers (non corporate events), brides and grooms are also not allowed to participate and we reserve the right to exclude any booker should you not fulfil our registration criteria.

How do I make a claim?

Claims should be made after an event has taken place. If you submit a claim prior to an event, your claim will remain open until the event is complete.

To make a claim, log in to your secure area using you username and password. If you have forgotten your login details click here to retrieve them.

Once you have logged in, you will arrive at a holding page showing you all existing claims. Follow the on-screen prompts and work your way through the short claim form. If you are experiencing any problems submitting you claim, please contact us.

When you submit your claim, your rewards value will be calculated automatically and rounded down to the nearest thousand. Please feel free to submit more than one claim at a time, but only one claim can be made per event. Unfortunately events cannot be accumulated and added together.

Don't forget to select the voucher you would like to receive!

Claims cannot be made for events that happened more than three months ago.

What happens next?

Once your claim has been submitted, you will receive a confirmation email. The claim is now with the hotel events team who will approve, amend or reject your claim as appropriate.

I've lost/forgotten my login details

No problem. Simply click here and enter the email address used to set up the account. Your login details will be automatically sent to you.

Still having problems? Contact us.

My claim has been rejected – what do I do?

If a claim is rejected, you will be notified via email with the reason your claim has not been approved. You will need to log in and amend your claim as instructed.

My claim has been approved. When do I get my vouchers?

Once a claim has been approved, you should receive your vouchers within 6 weeks. If you have not received your vouchers, contact us.

Your vouchers will be sent directly to the 'Manager' of your C&E Rewards account using the address supplied on sign up. Unfortunately, we cannot fulfil to any address that is not registered to your account. If you believe your address is incorect or need to update your details, please contact us.

Vouchers worth over £100 will be sent by recorded delivery, but once they leave our fulfilment house tracking and safe delivery of the vouchers is down to you. Unfortunately, we can't also accept responsibility for any vouchers that are lost or stolen.

There is no cash alternative to the vouchers.

My claim has been showing as 'pending' for a long time - what do I do?

Claims can only be approved after the event has taken place and the full invoice has been paid. If the event has passed, please contact your sales contact at the hotel where the event took place.

Terms & conditions

This incentive is available on new enquiries and bookings after the 19th June 2017 arriving before 8th April 2018 and cannot be used in conjunction with any other offers or incentives.

This offer is not available on bookings already contracted, nor for those parties already benefiting from pre-agree contracted rates.

Total event value must be worth at least £500 to qualify for C&E Rewards. Events cannot be grouped together to meet the minimum event value - claims can only be made on single events.

The cost of your event will be calculated exclusive of VAT at the prevailing rate excluding any extras.

The incentives are as detailed in the collateral/website and no cash alternative is available.

Claims can only be made after your event has taken place and must be made no later than three months after the event.  You will receive your vouchers within six weeks of your claim being approved.

QHotels vouchers can be used against your next event booking at a QHotel.

QHotels cannot accept any liability for tax implications incurred as a result of receiving any gifts in this promotion.  For high street vouchers there is a tax implication and NI implication and this cost will NOT be paid for by QHotels.

We are unable to fulfil to any address other than your business address detailed in our system.

QHotels can take no responsibility for rewards lost or damaged in the post.

This promotion is not available on weddings, private functions or accommodation not attached to a conference, meeting, event or corporate golf event.

Only one reward per event.

Promoter: QHotels

 

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