Name: Kylie Stevens
Role: National Account Manager
Kylie has worked for QHotels for 3 years. She's been in the
hotel industry since school, having studied for a GNVQ in Hotel
Management and Catering. Earlier this year she was awarded 'Agency
Manager of the Year' at the annual QHotels Sales
It was an easy journey to work today, downstairs to my office!
I've been away for the last 5 nights, travelling around several of
our hotels. While I enjoy these visits and the chance to
spend time with our General Managers and the teams who manage
our events, there's no place like your own bed!.
Most of my day has been spent catching up on emails and speaking
to some of our clients - Calder Conferences, Banks Sadler and
KPMG. A large part of my role is focused on relationship
building. I'm in regular contact with our clients and not just when
they're at the stage of booking an event, I need to understand how
best i can help them.
Today was a good day, with a brand new enquiry for 20 different
dates for 40-60 people. It's great receiving these opportunities
and working out which of our 21 hotels would be the best fit - this
time I think Ashford International Hotel would suit the client
perfectly partly because it's such versatile space with 19 separate
meeting or conference rooms, but also because it's so accessible
from London, which was important to this client.
Once I'd spoken to my clients I spent a bit of time speaking to
some of my sales team colleagues who work at both a regional and
local level. By the end of the day I'd spent several hours
talking on the phone. You have to be a sociable person to
work in the hotel industry!
I'm very proud to work for QHotels as it is such a great hotel
chain. They're always looking for ways to improve the customer
experience - whether that's by bringing innovative services to the
market, by the way they monitor and respond to feedback from our
customers, or just from the way they recruit the right people who
genuinely enjoy looking after our guests. Of course, happy
customers makes my job easier too.