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Terms and Conditions

Terms and Conditions

Please have a little read of this handy information before you book your festive stay with us.

For any further questions or special requests please do give us a call, 0845 074 0060 and we'll do our very best to help you!

All packages are subject to availability and include VAT. The prices are per guest and based on two adults sharing a standard bedroom, otherwise a single occupancy supplement will apply. The visiting friends and family price is from per room, per night and based upon two guests sharing a standard bedroom; a single supplement applies. Please be aware that only a limited amount of bedrooms will be offered at this low price, once the allocation has gone then you will be offered the next available lowest price.

Guaranteeing your booking
To guarantee your Christmas or New Year package you'll need to pay a £50 per guest non-refundable, non-transferable deposit. You can pay by Mastercard, Visa or American Express. 

The balance is payable by 1st November 2016. Bookings made after this date require full payment. From 1st November no amendments to exisiting bookings can be made.

You can book by contacting Central Reservations on 0845 074 0060.

Calls to our 0845 numbers will cost 2p per minute plus your telephone company's access charge.

Central Reservations are open Monday - Thursday 8.00am - 9.00pm, Friday 8.00am - 8.00pm,
Saturday 9.00am - 5.00pm and Sunday 10.00am - 5.00pm

We welcome children to all of our QHotels. Restrictions may be in place for a handful of our New Year's Eve packages which may be for over 18's only. Please check on the individual hotel page in this brochure. A family bedroom may incur an additional supplement. Contact us on 0845 074 0060 to request this information. Children are permitted to use the swimming pools in all QHotels that have a pool and some hotels have splash times for children - please enquire when booking. 

Your bedroom
You can check in from 3.00pm on the day of arrival and you will need to vacate your room by 11.00am the day you depart, unless otherwise stated in an individual hotel package. You can arrange a late check-out when you're at the hotel for a small fee, just contact Reception. The majority of QHotels offer bedrooms for wheelchair users; please contact the hotel directly to ask for more information. We will do our best to accommodate special requests. 

Room supplements
Supplements apply for single room occupancy and are per room, per night. This varies depending upon hotel. Supplements also apply for upgrades to designated Family rooms, Premium rooms, Superior rooms, VIQ rooms and suites and are from per room each night.

Need to cancel?
If an unexpected event or unforeseen circumstances causes you to cancel your Christmas or New Year's Eve package before 1st November, no additional cancellation fees will be charged although all deposits are non-refundable. Any bookings cancelled after this date will be charged for the total value of the package.

Extra information?
When you arrive at the hotel you'll be asked to provide a credit card to guarantee payment of any extras you have during your stay - such as drinks at the bar or beauty treatments in the spa. Most hotels have a health club which is free for you to use throughout your stay.

Please note that any spa treatments taken or rounds of golf played will be charged additionally. Some spas may have limited opening times over Christmas and New Year so please check with the hotel directly. Car parking is free of charge at many hotels, however there are three QHotels (The Midland, The Queens and The Stratford) where car parking is an additional charge.

At QHotels we welcome all feedback. If you would like to raise a complaint, please do so with the hotel manager as soon as you can and we will try to rectify the problem as soon as possible. If you are still unhappy please write to Customer Relations Manager, QHotels, Wellington House, Cliffe Park, Bruntcliffe
Road, Morley, Leeds, LS27 0RY. Alternatively email [email protected].

Website and brochure accuracy
We've tried our best to make sure that all details of packages and all prices are correct. We do apologise if any of these have changed.  If we've made a mistake we will tell you when you enquire or book with us.

Click here to view our company terms and conditions.