Delegate personality types

Personality types

One of the biggest jobs for event organisers, hosts and speakers is working out your audience - ensuring content is relevant and engaging for a range of personalities. 

At QHotels, we work with thousands of delegates each year, so to help, our own events co-ordinators have come together to identify seven specific personalities, from 'The Eagers' to 'The Social Butterflies', and how to work with each type.

Here's an overview of the personality types and some advice on how to meet their needs.

You can view the full infographic here. 

 

1. The Eagers

The Eagers are the keenest group of delegates. They're the type that turn up extra early and are always the first to volunteer themselves for tasks.

Key features

  • Arrives early
  • Sits close to the front
  • Makes an effort to talk/eat lunch with event organisers
  • Volunteers for tasks
  • Tweets regularly using dedicated event hashtag
  • Can take control of activities - it's their way or no way

How to work with them

The Eagers are extremely helpful and great in ice-breaker situations, but don't let them take over! Ensure other delegates have chance to volunteer and take part in tasks and don't feel left out.Use their eagerness to help those at the event that are less confident, such as Nail-biters and Edge-of-the-Roomers.

2. The Social Butterflies

This chatty bunch of delegates are the first to spot a networking opportunity. Social Butterflies are always armed with business cards and they're not afraid to use them!

Key features

  • Engages with other delegates ahead of event via email/social media
  • Sits with other delegates during breaks
  • Uses teambuilding activities to work closely with delegates
  • Sends LinkedIn requests to other delegates
  • Looks forward to attending evening events the most
  • Stays in touch with other delegates after the event

How to work with them

Allocate plenty of time at the start of the event for meet and greets, to give them time to build up their bank of contacts.

Social Butterflies will try to stick together, but split them up and pair them with Edge-of-the-Roomers, to help them come out of their shell.

3. The Megaphones

The Megaphones are the talkative type and don't like to miss the opportunity to give their opinions.

Key features

  • Likes to lead conversations
  • Is very vocal and freely offers opinion
  • Keen to answer questions if it means having another chance to talk
  • Will divert conversation subjects to topics of interest
  • Will happily volunteer to be a spokesperson
  • Enjoys evening events as another opportunity to share opinions

How to work with them

Ask them to take part in various tasks as part of group activities and to listen and engage, as well as voice their opinions. Use their confidence to help Edge-of-the-Roomer out of their shells.

4. The Easy Riders

Easy Riders behave in a very relaxed and calm way and don't appear to be fazed by anything.

Key features

  • Might not be the most punctual
  • Uses lunch breaks to check emails and texts
  • Isn't afraid of making conversation if approached
  • Takes a back seat during activities
  • Waits for people to approach them to socialise or network

How to work with them

They will probably need a little nudge to get them involved, so don't be afraid to prompt them in Q&As.

Also, be mindful that due to their casual nature, they may forget information. To combat this, provide plenty of handouts and include de-briefs at the end of the each session. Easy Riders need motivation, so pair them with Eagers.

5. Nail-Biters

Nail-Biters are often anxious about doing and saying the wrong things at events. They feel unprepared - although they rarely are - so they can spend the event fretting.

Key features

  • Is a perfectionist
  • Gets in touch with organisers beforehand to state any concerns
  • Can often appear flustered
  • Is apprehensive about networking
  • Looks around to find a familiar face
  • Avoids volunteering for tasks

How to work with them

Nail-biters need a helping hand from organisers to give them ongoing reassurance and guidance during an event. Introduce them to other delegates to break the ice.

6. The Edge-of-the-Roomers

Fairly quiet during events, Edge-of-the-Roomers can be recognised by their far-away look.

Key features

  • Waits in car before the event begins
  • Tries to avoid making eye contact with speaker
  • Disappears at lunchtime to eat lunch alone
  • Uses work phonecalls and emails to avoid taking part
  • Never volunteers for tasks
  • Stays in room during evening event or has an excuse for leaving early

How to work with them

Give them specific tasks or ask them to mentor a more less-experienced attendee, to give them a role within the event. Social Butterflies can push them out of their comfort zones.

7. The Disruptives

The Disruptives are glass-half-empty delegates and often don't want to be at events - and they're not afraid to make it clear!

Key features

  • Arrives late without any apologies
  • Is time-precious
  • Expects perfection
  • Enjoys Q&As
  • Talks throughout the event, disrupting other delegates from concentrating
  • Pays no attention to the content of presentations
  • Uses breaks to discuss opinions of event with other delegates
  • Hates forced fun

How to work with them 

As an organiser, you should try to find out why they aren't keen to participate. Help fulfil their needs and go beyond their expectations to turn them into positive delegates!

 

Don't forget to let us know what you think of our delegate personality guide in the comment section below.

 

 

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