Website Terms of Use

Legal Disclaimer

The basis on which you are entitled to access the QHotels site is set out below. These terms may be changed from time to time. Your access to the site will be deemed to constitute acceptance of these terms.

The QHotels web site pages contain a selection of material concerning QHotels and associated companies. The material is for information only. QHotels may at any time alter the contents of the pages on the web site and/or refer the reader to other sites on the World Wide Web.

QHotels does not make any representations or give any warranties, express or implied, about the information provided through this web site, including any hypertext links or any other items used either directly or indirectly from the QHotels web site. QHotels does not accept any responsibility for enabling the reader to link to another site in the World Wide Web or for any other site.

QHotels does not represent that the information contained on the web site is accurate, comprehensive, verified or complete, and shall have no liability for the accuracy of the information contained in the web site or for delays or omissions therein or for any reliance placed on the information or use made of it, by any person.

QHotels shall not be liable for any claims or losses of any nature, arising indirectly or directly from use of the information on the QHotels web site or otherwise howsoever arising (except to the extent required by law).

The reader must be satisfied that he or she may lawfully access the QHotels web site, read the pages and/or act upon the material contained in the pages. QHotels accepts no responsibility for unauthorised access or actions of the reader in respect of these or other matters.

No information contained in the QHotels web site constitutes or shall be deemed to constitute an invitation to invest or otherwise deal in shares, ADRs or any other securities in QHotels.

Web-site Accuracy

Amendments and updates are frequently made to all areas of the qhotels.co.uk web site and every effort is made to ensure that all the information published is correct.

Recording of Telephone Calls

To help us continually improve our services, we may monitor and/or record your telephone calls with us.

Booking direct with QHotels

Booking on-line with QHotels Direct is quick, easy and completely secure. To ensure our most competitive room rates are displayed at all times and to avoid disappointment, room availability is shown in 'real-time' direct from each hotels reservation system.

Payment terms

Your payment card WILL NOT be charged for standard reservations at our Internet Flexi rate. QHotels ask for your secure card details in order to guarantee your reservation. FULL PAYMENT IS DUE ON DEPARTURE from the hotel. If you fail to arrive or you cancel your reservation after 12:00 GMT on the due date of your arrival, QHotels reserve the right to charge your card for one night's accommodation.

Your payment card WILL be charged for special offers, promotions and QSaver reservations. Discounted rates are strictly non-refundable and non-transferable. QHotels accept payment by cheque with guarantee card, Visa, Mastercard, Maestro & American Express.

QHotels accept payment by American Express, Mastercard, Visa (including Delta & Electron), Maestro and cash (GBP). QHotels also accept travellers cheques up to £500 in value. From November 1st 2007 QHotels will no longer accept bank cheques as payment at reception or in any hotel outlet, however we will continue to accept cheques (with guarantee card) as a deposit payment provided it is received AT LEAST 7 days prior to your stay or your hotel event. Cheques and BACS transfers are also accepted as payment of outstanding sales ledger invoices by prior agreement only, please ask for our bank details if necessary.

Advertised Rates

All rates quoted are subject to availability and inclusive of VAT tax at 17.5% unless otherwise stated. Rates quoted cannot be used in conjunction with any other discount, offer or promotion. Supplements will be applied automatically for single and family room occupancy, or if you upgrade to a Deluxe Room or Suite.

Cancellations

Deposits received in conjunction with pre-paid bookings are non transferable & non refundable in the event of a cancellation. If cancellation occurs after 12 Noon on the date of arrival then any unpaid element of the booking will be levied as a cancellation fee.

All other bookings will be subject to a cancellation fee equivalent to the first nightâ€™s contracted cost of stay, charged to your credit/debit card, if cancellation occurs after 12.00 Noon on the date of your arrival.

Bookings for groups in excess of 9 rooms will be subject to their own specific terms and conditions detailed on your booking.

We recommend you take out suitable travel insurance if necessary.

Incidentals, Extras and Activities

Additional services, beauty treatments and leisure activities including golf undertaken at the hotel will be charged for as taken. Other added extras including telephone calls, Internet access, mini-bar refreshments etc will automatically be added to your hotel bill and must be settled prior to departure.

Families with Children

Children aged 15 or under stay free when sharing with two adults; a single supplement applies when only one adult is in the room. Upgrade charges apply for larger rooms. Additional rooms for children on their own are charged at half price. All children's meals must be paid for (except under 5's): half the adult price applies to half portions; the full adult price applies to full portions. A family room could include a foldaway bed and not all hotels will have cots available, so please ensure that you ask at the time of booking. Christmas and New Year breaks are subject to different terms and conditions.
Babysitting - QHotels recommends the babysitting service from Safehands Network Ltd.This national supplier provides well-trained, police checked babysitters. All agreements are made between the parent and Safehands. To book call Safehands direct on 0870 8446688 and quote QHotels, ideally giving 48 hours' notice.

Special Requests

QHotels new online booking system allows you to ask for special requests. Whilst every effort will be made to carry out your wishes, unfortunately QHotels cannot always guarantee to satisfy your requests. For example, non-smoking or smoking rooms can be requested but not always guaranteed.
Facilities for the Disabled

QHotels endeavor to offer the same high quality facilities to our less able bodied guests. Special facilities include wheelchair adapted bathrooms, ramps and lifts in all public areas. Please check with your chosen hotel if you have any special requirements. We'll do our best to accommodate your wishes.
Check-in and Check-out Times

Guest rooms are available from 2pm on the day of arrival. We ask you to check out by 11am on the day of departure, although late check-out is available on selected offers & promotions.

Reflections Health Clubs & Golf

Many hotels in the QHotels group offer leisure facilities which guests may use free of charge. Additional services including beauty treatments provided by the spa club will be charged as taken. To avoid disappointment we recommend you pre-book your treatment with the hotel well in advance of arrival. QHotels cannot guarantee the availability of treatments if they have not been pre-booked in advance. Currently six of our hotels host their own golf course on site, which guests may use for a fee. Tee times must be pre-booked directly with the hotel, ideally before arrival.