QHotels send its GMs Back to the Floor
Tuesday 1st April 2008
QHotels is sending its GMs ‘Back to the Floor’ in a new initiative designed to help better understand and appreciate the role and needs of their front line staff.
The initiative will see GMs from across the 21 property group step into the shoes of receptionists, concierge, house-keepers, cleaners, waiters and event co-ordinators to allow them to learn more about the different pressures upon them and explore new ways to improve their roles and support them.
“Our employees are very important to us and by sending the GMs ‘back to the floor’ it gives the front-line staff an opportunity to raise any issues directly to the people who have the power to implement changes; changes which would help improve our employees’ role and consequently help to maintain the high level of service renowned across the QHotels group”, explains Elizabeth Howe, Director of Marketing for QHotels.
“This initiative will also help open the channels of communication and provide the management team with a better understanding of the roles of those on the ‘front line’ so to speak, helping to improve the overall running of each QHotels property”, concludes Howe.
The initiative rolled out across the group from March for the Summer 2008.
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For further details or comment please contact Amy Scott or Cheryl Pitcher at Davies Tanner Tel: +44 (0) 1892 619100 Email: amy.scott@daviestanner.co.uk / cheryl.pitcher@daviestanner.co.uk
Notes to Editor:
o Since its inception four years ago, the QHotels group has grown from two hotels to 21; under the management of Managing Director Michael Purtill, Sales Director David Taylor and Financial Director Ian Goulding who founded the group in collaboration with the investment company Alchemy Partners.
o The group now boasts a prestigious selection of highly individual properties throughout the UK and pride themselves on a mix of elegant and beautiful hotels.
o For more information and a full list of the QHotels properties please visit www.qhotels.co.uk .
o QHotels recently supported the publication of the 200 page authoritative HBI Meetings Industry Report.
