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ACCESS STATEMENT

Accessibility at the Westerwood Hotel

At the Westerwood we aim to provide the highest standards of service to all our guests and we look forward to making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:

Arrival

Directions to The Westerwood Hotel are available by clicking here, or by calling the hotel on 01236 475 171

As you arrive at The Westerwood Hotel, you will find approximately 250 parking spaces of which 10 are specifically reserved for blue badge holders. These are located directly outside the hotel's main entrance, and at the rear entrance in our Leisure car park. The main hotel entrance is via automatic doors. Should you require any assistance with luggage or equipment, our reception team or porters will be available to assist 24 hours?

Reception

The Reception desk is located on the ground floor of the hotel in the entrance lobby. The reception desk is 118 cm high with a lower level section at 77cm high, although check-in can also be completed whilst sitting at a table in the lounge if required.

You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a
familiarisation tour and assistance in delivering luggage to your room.

Reception staff will also brief you on our evacuation policy and please note on your registration card if any assistance is needed in the event of an evacuation.

The following accessible aids are available at Reception:

• Portable Induction Loop for use at Reception

• Large Button Phone

• Vibrating Pad to assist waking guests with hearing disabilities in the event of a fire alarm

• An evac chair is also available to enable staff to assist with the emergency evacuation of disabled, if necessary.

On entrance to the main lobby, to the left of the reception are the lifts to the first and second floor bedrooms.

Bedrooms

The Westerwood Hotel has 3 purpose-built accessible rooms on the ground floor. Twin or double bed combinations are available. The flooring in bedrooms is short pile carpet and flooring in bathrooms is tiled.
Reading lamps are provided. Room service is available 24 hours. Items of furniture can also be moved or removed on request.

The bathrooms are designed with an accessible shower with a small lip. Emergency pull cords link directly to reception from both the bedroom and bathroom.

In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door and a disabled refuge area is situated at the foot of the stairwell in the fire escape next to both accessible rooms.

Public areas

There are no steps or slopes on the main corridors and public areas on the ground floor.

Our Flemings Restaurant and bar is located on the ground floor making them easily accessible, and access to the Flemings outdoor seating area can be gained by using the sloped exit and entrance. Our Grill restaurant and Leisure facilities can be accessed from the first floor by utilising the lifts in the bedroom corridor, or the disabled-access lift in our Leisure and golf area of the hotel.

All lifts have audible enunciation and tactile buttons at standard height.

Accessible toilet facilities are located in the main lobby area on the ground floor.

There is good WiFi and network coverage for mobile phones within the hotel and grounds

Conference, Banqueting & Meeting Rooms

Our meeting rooms are located on the ground and first floors and are fully accessible from Reception. Hearing loops are available upon request in advance, and lighting can be dimmed where required.

Please notify your conference or banquet for specific seating or staging requirements.

Accessible toilet facilities are located in the main lobby area on the ground floor.

Outdoor Facilities

The patio area can be accessed via the rear entrance to the hotel, which is level and paved, and by using the sloped entrance from the bedroom corridor.

Alternative means of transport

If not travelling by car, the nearest bus stop is located in the Cumbernauld Village. Bus routes and timetables can be given upon request. An accessible taxi service is available from 'Central Cars' taxi firm that can be contacted on 01236 722 772

The nearest train station is located in the village of Croy, a 5-minute car journey away.

The town centre is just 5 minutes car journey from the hotel entrance.

Contact Information

Address:  The Westerwood, 1 Saint Andrews Drive, Cumbernauld, G68 0EW

Telephone: 01236 457 171

Fax: 01236 738 478

Website: www.qhotels.co.uk/thewesterwood

Local public transport numbers: Bus (Scottish First Group) 01224 650100

Train: 0330
303 0111

SPA

Relax and unwind

Whether popping in for a spa treatment after a busy day sightseeing or indulging in a pampering spa day or spa break, you will feel refreshed, relaxed and revitalised.

Find a treatment

Golf

The Westerwood Golf Course

Golf at The Westerwood

Designed by the great Seve Ballesteros and Dave Thomas, the 18 hole golf course not only offers spectacular views over the Campsie and Kilsyth hills but provides a challenge for the most talented golfer.  Check out our great golf days and golf breaks.

Find out more

Conferences and Meetings

The Westerwood Hotel & Golf Resort

Your perfect meeting space

With 7 state-of-the-art conference and meeting rooms, The Westerwood offers flexible meeting space for board meetings, training days, large conferences, annual dinners and team building days.

Enquire today

Things to do

Plenty to see and do

The Westerwood Hotel is located in prime territory whether you are craving the city buzz or the simple pleasures in life.

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The Westerwood Hotel & Golf Resort Offers

Save up to 40% at our 21 hotels

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Detox spa breaks for 2015

Includes FREE detox upgrade in Jan & Feb

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Awards

Green Tourism Business Scheme Silver Award Venue Verdict Group Gold 2013 VenueVerdict No1 Brand 2013 VenueVerdict Gold Standard 2013 VenueVerdict Gold Q3 QHotels Venue Verdict award Which? Award Win

News

QHOTELS EXPANDS PORTFOLIO TO 27 HOTELS

20/11/2014

QHotels has added six former De Vere Hotels and De Vere Luxury Lodges to its portfolio. The QHotels brand is looking to strengthen its nationwide presence and complement its award winning guest offer with premium golf, spa and leisure facilities.

QHOTELS SCOOPS TOP MARKS FOR CUSTOMER SERVICE IN WHICH? UK HOTEL SURVEY

30/10/2014

Award winning hotel group, QHotels, has retained its position as a Which? UK Hotel Chain Recommended Provider - recognising the portfolio's combination of exceptional standards in customer service and quality accommodation.

IOSH at THE WESTERWOOD HOTEL & GOLF RESORT

09/10/2014

Last week, The Westerwood Hotel & Golf Resort near Glasgow hosted a one-week conference for 140 delegates with IOSH. Find out why this event was such a success.

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