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Access Statement

We aim to provide the highest standards of service to all our guests and we look forward to welcoming you to The Midland hotel and making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:


Directions to The Midland are available by clicking here, or by calling the hotel on 0161 236 3333

As you arrive at The Midland you will find parking facilities at the front of the Hotel two of which are reserved for blue badge holders.  Upon arrival your vehicle can be valet parked at the Manchester Central NCP Car Park (Hotel Rate Charged) as the front of the hotel is for dropping off and picking up only. There is a level paved route from the disabled parking into the hotel where the main entrance has two revolving
doors and an automated side doors as well as two manually operated wide access doors.

Concierge will be available to valet park your vehicle. If you need assistance with luggage or equipment our team of Door Staff, Porters and Concierge are on duty 24 hours.


The Reception desk is located on the ground floor of the hotel in the entrance lobby. We do have a reception desk for guests who arrive in wheelchairs and our Reception team will make this facility available as required.

You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour if required. Assistance is available to help take your luggage to your room.

Reception staff will also brief you on our evacuation policy and please note on your registration card if you feel that you will require specific assistance in the event of an evacuation.

The following accessible aids are available at Reception:

•Portable Induction Loop for use at Reception

•Large Button Phone

•Vibrating Pad to assist waking guests with hearing disabilities in the event of a fire alarm

To the left hand side of the Main Reception Foyer are the lifts to all floors for bedrooms, leisure club and meeting rooms.


The Midland has 10 purpose built disabled rooms situated on the first, second and third floors. Nineteen of
our suites / bedrooms interconnect to make a double room for use by a carer or children. Twin and double bed combinations are available.

In the bedroom there is transfer space and turning of at least 120cm either side of beds.

The flooring in our bedrooms is short pile carpet and the flooring in the bathrooms is tiled. Reading lamps are provided. Mini-bar fridges are supplied in each room and room service is 24 hours. Items of furniture can also be moved or removed on request.

The bathrooms are designed with an accessible wheel-in shower / wall mounted drop down seat and appropriate grab rails. Emergency pull cords link directly to reception from both the bedroom and bathroom. Horizontal and vertical grab rails are positioned at the side of the toilet.

In the event of fire alarm activation these rooms have both a sounder and a visual flashing light. In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door and a disabled refuge area is situated on every floor in case staff need to summon extra assistance during your evacuation.

Public areas

Appropriate arrangements have been made to allow easy access for disabled guests to the Octagon Lounge, French Restaurant and Wyvern Bar. Mr Coopers House & Garden restaurant which is located on the ground floor is also easily accessible.

The public telephones are located to the left of Reception on the GMEX Corridor (Now called The Auden Way).

All lifts have audible enunciation and tactile buttons at standard height.

Accessible toilet facilities are located within easy reach of all of our Public and Meeting Room Areas.

There is good network coverage for mobile phones within the hotel. All networks work.

Conference, Banqueting & Meeting Rooms

Our Meeting Rooms are located on the First Floor (The Lancaster, The Rolls, The Royce, The Derby, The Houghton and The Chester); The Ground Floor (The Alexander Suite); and the Lower Ground Floor (The Victoria Suite) and are easily accessible from Reception. The First Floor Meeting Rooms are easily accessed via the lifts; The Alexander Suite (Ground Floor) has a Disabled Stairlift on its Staircase that is accessed to the left of Reception.  The Petersfield Suite is also accessible by a platform lift down into the room, this is located at the end of The Auden Way. The Victoria Suite (Lower Ground Floor) can be accessed via The Main Reception

Hearing loops are available upon request in advance. Lighting can be dimmed where required.

Please notify your conference or banquet Organiser for specific seating or staging requirements.

Accessible toilets are located within easy reach of all of our Public Areas, Meeting Rooms and Banqueting Suites

Reflections Leisure and Spa

Our Leisure Club is located on the lower ground floor. A member of the leisure team will show you the facilities and assist with access to the swimming pool and spa. Access to the poolside is on the same level and there are steps with a handrail into the shallow end of the pool. The sauna's are accessible via the changing rooms with door widths of 63cm and a step of 8cm in the ladies and 59cm and 14cm in the Men's. Seating is provided in both.

Outdoor Facilities

There are no outdoor facilities.

Alternative means of transport

If not travelling by car the nearest bus/ tram stop is located on Peter Street/Oxford Road adjacent to the front right hand side of the Hotel. The bus / tram routes will take you to the majority of Manchester's City Centre
and Suburbia as well as Manchester Airport and the Cities 4 Main Train Stations (Piccadilly, Oxford Road, Victoria and Deansgate).

An accessible taxi service is available directly outside the front of the Hotel. You can also book a taxi at our Reception/ Concierge Desk

The Midland is located within 2 minutes of the Town Hall and the main Shopping Arcades of the City.

Contact Information

Address:- The Midland, Peter Street,Manchester,M60 2DS.

Telephone:- 0161 236 3333

Fax:-0161 932 4100

Local carers:- N/A

Local equipment hire companies: - The Wheelchair Centre

229 Droylsden Road, Audenshaw, Manchester M34 5ZT.

Tel: 0161-370 2661. Fax: 0161-370 5949.

Local public transport numbers:

Bus:-Manchester Buses, Chorlton Street Central Bus Station & National Express Coach Services - 0161-242 6040 or 0870 608 2 608                        

Train:- National rail enquiry service 08457 48 49 50 - Piccadilly train station or Manchester Victoria station

Local accessible taxi numbers:- Mantax - 0161 230 3333 - All our fleet is wheelchair accessible.


Meetings at The Midland

Conferences at The Midland

The iconic Midland has 14 superb conference and meeting rooms, providing an inspirational setting for board meetings, large events and dinners.

More information

Things To Do

Things To Do

In the heart of Manchester city centre, many attractions are walking distance from the hotel including the vast array of shops, bars and restaurants making it the perfect destination for a city break!

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An award winning restaurant or the hotel's famous afternoon tea, The Midland provides some of Manchester's finest dining experiences.

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QHotels were recognised last night at the Meetings & Incentive Travel (M&IT) Awards, one of the events industry's most important calendar dates.



QHotels are delighted to announce their £1.5 million investment in their first city centre located spa at The Midland, Manchester.



It has been a record start to the year for QHotels, as the hotel group scooped three of the top hotel accolades from VenueVerdict as well as nine of the group's hotels receiving Gold Standard Accreditations - the most the group has ever received.


VVGS15 Green Tourism Business Scheme Gold Award Venue Verdict Group Gold 2013 VenueVerdict No1 Brand 2013 VenueVerdict Gold Q3 QHotels Venue Verdict award Which? Award Win