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Access Statement

We aim to provide the highest standards of service to all our guests and we look forward to welcoming you to The Cheltenham Chase Hotel and making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:

Arrival

Directions to The Cheltenham Chase Hotel are available by clicking here, or by calling the hotel on 01452 519988

As you arrive at The Cheltenham Chase Hotel, you will find 200 parking spaces of which 6 are reserved for blue badge holders. These are located on either side of the hotel's main entrance. There is also a turning circle located directly outside the main entrance for dropping off and picking up only. This has a dropped kerb. There is a level, paved route from the disabled parking into the hotel where the main entrance has two automatic doors.

A concierge is available for valet parking if required.

If you need assistance with luggage or equipment, our team of porters and concierge are on duty 24 hours.

Reception

The Reception desk is located on the ground floor of the hotel in the entrance lobby. The reception desk is 114cm high although check-in can also be completed whilst sitting in the lounge area, directly opposite reception.

You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour if required. Assistance is available to help take your luggage to your room.

Reception staff will also brief you on our evacuation policy and please note on your registration card if assistance is needed in the event of an evacuation.

The following accessible aids are available at Reception:

• Portable Induction Loop for use at Reception

• Large Button Phone

• Vibrating Pad to assist waking guests with hearing disabilities in the event of a fire alarm

• An evac chair is also available to enable staff to assist with the emergency evacuation, if necessary.

Directly opposite the main reception are the lifts to all floors for bedrooms, leisure club and meeting rooms.

Bedrooms

The Cheltenham Chase Hotel has 2 purpose built disabled rooms on the ground floor. Twin or double bed combinations are available

In the bedroom there is transfer space and turning of at least 120cm either side of beds. The flooring in bedrooms is short pile carpet and flooring in bathrooms is tiled. Reading lamps are provided. Mini-bar fridges are supplied in each room and room service is 24 hours. Items of furniture can also be moved or removed on request.

The bathrooms are designed with an accessible wheel-in shower / wall mounted drop down seat and appropriate grab rails. Emergency pull cords link directly to reception from both the bedroom and bathroom. Horizontal and vertical grab rails are positioned at the side of the toilet.

In the event of fire alarm activation these rooms have both a sounder and a visual flashing light. In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door and a disabled refuge area is situated at the main reception in case staff need to summon extra assistance during your evacuation.

Public areas

There are no steps or slopes on the main corridors and public areas on the ground floor.

All the restaurant, bar and lounge facilities at The Cheltenham Chase Hotel are located on the ground floor making them easily accessible.

All lifts have audible enunciation and tactile buttons at standard height.

Accessible toilet facilities are located in the lobby area, between the lounge and leisure facilities.

There is good network coverage for mobile phones within the hotel. All networks work.

Conference, Banqueting & Meeting Rooms

The Buckholt Suite, meeting room is located on the ground floor and is fully accessible from Reception. All other conference rooms are on the first floor and are accessed via the lifts directly opposite reception or staircases to the left of the reception desk & the left of Reflections leisure club.

Hearing loops are available upon request in advance. Lighting can be dimmed where required.

Please notify your conference or banquet organiser for specific seating or staging requirements.

Accessible toilets are located at in the lobby opposite reception on the ground floor & within the first floor Spa entrance area.

Reflections Leisure and Spa

The leisure club is located on the ground floor & first floor. The first floor is accessible via the lifts in the main lobby. A member of the leisure team will show you the facilities and assist with access to the swimming pool and spa. If required, a hoist is available to gently lower you in and out of the pool and spa bath. A dedicated accessible toilet and changing area is located within the leisure club, as well as a wheel in shower room with drop down seat and appropriate grab rails. Access to poolside is on the same level and there are steps with a handrail into the shallow end of the pool. Both the steam room and sauna are accessible with door widths of 85cm though there is a of 8mm on entry. Seating is provided in both..

Outdoor Facilities

The patio area can be accessed via the external doors located in Hardy's Restaurant, which is level and paved or by doors from the bar, this route has a step of 12cm.

There is a children's play area located to the right of the patio. The flooring is bark chippings and as such can be uneven.

Alternative means of transport

If not travelling by car, the nearest bus stop is located directly opposite the hotel entrance and the bus routes from here take you to both Cheltenham Town centre & Gloucester City Centre

An accessible taxi service is available from Starline taxis who can be contacted on 01242 250250

The nearest train station is Cheltenham Spa and is located 5 miles from the hotel.

Local equipment hire companies:

wheelfreedom.com

Local public transport:

Bus 10, Route Cheltenham - Gloucester

Bus Timetable

Local accessible taxi numbers:

Starline - 01242 250 250

Starline Taxis - Book Online Or By SMS

Andy Cars 01242 262611

Things To Do

So much to see and do

There is so much to see and do in the surrounding area it will be hard to know where to start.  Enviably located just a short distance from both Cheltenham and Gloucester, you'll be spoilt for choice.

Find out more

SPA

Relax and unwind

For the ultimate in relaxation indulge in a pampering spa experience at The Cheltenham Chase Hotel.  From spa days to spa breaks our professional team will leave you feeling revitalised and re-energised.

Find a treatment

Conferences and meetings

Let's get down to business

There are 10 conference and meeting rooms at The Cheltenham Chase Hotel, the largest catering for up 350 - ideal for board meetings, training days, annual conferences and large scale events.

Enquire today

The Cheltenham Chase Hotel Offers

Gloucestershire Shopping Break - 2 Night Breaks

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Up to 40% off spring breaks

Book direct to get our best late availability at the very best prices

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Exclusive family breaks

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Awards

VenueVerdict No1 Brand 2013 Venue Verdict Group Gold 2013 Green Tourism Business Scheme Gold Award

News

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28/01/2014

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20/01/2014

Award winning hotel group, QHotels has scooped the top three accolades in the annual VenueVerdict awards, recognising the brand's consistently high service standards over the last year.

QHOTELS PREDICT THE CONFERENCE TRENDS OF 2014

08/01/2014

Claire Rowland, Director of Marketing at QHotels shares her thoughts on the conference market in 2014.

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