We aim to provide the highest standards of service to all our
guests and we look forward to welcoming you to Telford Hotel &
Golf Resort and making your stay an enjoyable one. Facilities
available for guests with disability needs are as follows:
Directions to the hotel are available by clicking here, or by
calling the hotel on 01952 42 99 77
As you arrive at the hotel, you will find 200 parking spaces of
which 7 are reserved for blue badge holders. These are located
between the hotel entrance and the main function suite (2), the
restaurant (2), the main area of the car park (2) and at the
Leisure & Golf entrance (1). There is also a turning circle
located directly outside the main entrance for dropping off and
picking up only. This has a dropped kerb. There is a level, paved
route from the disabled parking into the hotel where the main
entrance has an automatic revolving door and two manual side
Concierge is available for valet parking if required.
If you need assistance with luggage or equipment, our team are on
duty 24 hours.
The Reception desk is located on the ground floor of the hotel in
the entrance lobby. The reception desk is 113cm high although
check-in can also be completed at a lower section at 80cm
You will be offered a personal check-in service with a full
explanation of the hotel's facilities together with a
familiarisation tour if required. Assistance is available to help
take your luggage to your room.
Reception staff will also brief you on our evacuation policy and
please note on your registration card if assistance is needed in
the event of an evacuation.
The following accessible aids are available at Reception:
• Portable Induction Loop for use at Reception
• Large Button Phone
• Vibrating Pad to assist waking guests with hearing disabilities
in the event of a fire alarm
• An evac chair is also available to enable staff to assist with
the emergency evacuation of disabled, if necessary.
Either side of reception, there are lifts to floors for bedrooms,
leisure club and meeting rooms.
Telford Hotel & Golf Resort has two purpose built disabled
rooms, one on the ground floor and one on the first floor. One of
the bedrooms interconnects to a double room for use by a carer or
children. Twin or double bed combinations are available
In the bedroom there is transfer space and turning of at least
120cm either side of beds. The flooring in bedrooms is short pile
carpet and flooring in bathrooms is tiled. Reading lamps are
provided. Room service is 24 hours. Items of furniture can also be
moved or removed on request.
The bathrooms are designed with an accessible wheel-in shower /
wall mounted drop down seat and appropriate grab rails. Emergency
pull cords link directly to reception from both the bedroom and
bathroom. Horizontal and vertical grab rails are positioned at the
side of the toilet.
In the event of fire alarm activation these rooms have both a
sounder and a visual flashing light. In the event of an emergency a
member of the team will assist with your evacuation if necessary.
Fire evacuation advice is provided on the back of your bedroom door
and a disabled refuge area is situated at each stair well in case
staff need to summon extra assistance during your evacuation.
All lifts have audible enunciation and tactile buttons at standard
Accessible toilet facilities are located in The Lounge Bar,
adjacent to the restaurant and in the Golf & Leisure
There is good network coverage for mobile phones within the hotel.
All networks work.
Conference, Banqueting & Meeting Rooms
Our main function space is located on the ground floor and are
fully accessible from Reception. The boardrooms are on the first
floor and are accessed via the lifts or staircase to the left of
Hearing loops are available upon request in advance. Lighting can
be dimmed where required.
Please notify your conference or banquet for specific seating or
Reflections Leisure and Spa
The leisure club is located on the ground floor. A member of the
leisure team will show you the facilities and assist with access to
the swimming pool and spa. A dedicated accessible toilet and
changing area is located within the leisure club, as well as a
wheel in shower room with drop down seat and appropriate grab
rails. Access to poolside is on the same level and there are steps
with a handrail into the shallow end of the pool. Both the steam
room and sauna are accessible with door widths of 85cm though there
is a door of 8mm on entry. Seating is provided in both.
The patio area can be accessed via the Club Bar or directly from
the car park and is level and paved.
Alternative means of transport
If not travelling by car, the nearest bus stop is located on
Sutton Way, at the end of Great Hay Drive and the bus routes from
here take you to Telford Town Centre
An accessible taxi service is available from Central Taxis who can
be contacted on 01952 429977
The nearest train station is located 3.8 miles away.
The town centre is 4.8 miles from the hotel entrance.
Local carers: Carers contact centre 01952 240209
Local equipment hire companies: HSS Telford 01952 210010
Local public transport numbers: Bus No. 11 or 22 - Circular route
to town centre Train Station - Telford Central
Local accessible taxi numbers: Central (Private Hire) 01952