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Access Statement

Access Statement

We aim to provide the highest standards of service to all our guests and we look forward to welcoming you to Telford Hotel & Golf Resort and making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:

Arrival

Directions to the hotel are available by clicking here, or by calling the hotel on 01952 42 99 77

As you arrive at the hotel, you will find 200 parking spaces of which 7 are reserved for blue badge holders. These are located between the hotel entrance and the main function suite (2), the restaurant (2), the main area of the car park (2) and at the Leisure & Golf entrance (1). There is also a turning circle located directly outside the main entrance for dropping off and picking up only. This has a dropped kerb. There is a level, paved route from the disabled parking into the hotel where the main entrance has an automatic revolving door and two manual side doors.

Concierge is available for valet parking if required.

If you need assistance with luggage or equipment, our team are on duty 24 hours.

Reception

The Reception desk is located on the ground floor of the hotel in the entrance lobby. The reception desk is 113cm high although check-in can also be completed at a lower section at 80cm high.

You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour if required. Assistance is available to help take your luggage to your room.

Reception staff will also brief you on our evacuation policy and please note on your registration card if assistance is needed in the event of an evacuation.

The following accessible aids are available at Reception:

• Portable Induction Loop for use at Reception

• Large Button Phone

• Vibrating Pad to assist waking guests with hearing disabilities in the event of a fire alarm

• An evac chair is also available to enable staff to assist with the emergency evacuation of disabled, if necessary.

Either side of reception, there are lifts to floors for bedrooms, leisure club and meeting rooms.

Bedrooms

Telford Hotel & Golf Resort has two purpose built disabled rooms, one on the ground floor and one on the first floor. Twin or double bed combinations are available.

In the bedroom there is transfer space and turning of at least 120cm either side of beds. The flooring in bedrooms is short pile carpet and flooring in bathrooms is tiled. Reading lamps are provided. Room service is 24 hours. Items of furniture can also be moved or removed on request.
One bedroom has a bathroom which is designed with an accessible wheel-in shower / wall mounted drop down seat and appropriate grab rails, the second room has a bathroom with a shower positioned above the bath with grab rails positioned accordingly. Emergency pull cords link directly to reception from both the bedrooms and bathrooms. Horizontal and vertical grab rails are also positioned at the side of the toilets.

In the event of fire alarm activation these rooms have both a sounder and a visual flashing light. In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door and a disabled refuge area is situated at each stair well in case staff need to summon extra assistance during your evacuation.

Public areas

All lifts have an intercom linked directly to reception and tactile buttons at standard height.

Accessible toilet facilities are located in The Lounge Bar, adjacent to the restaurant and in the Golf & Leisure area.

There is good network coverage for mobile phones within the hotel. All networks work.

Conference, Banqueting & Meeting Rooms

Our main function space is located on the ground floor and are fully accessible from Reception. The boardrooms are on the first floor and are accessed via the lifts or staircase to the left of reception.

Hearing loops are available upon request in advance. Lighting can be dimmed where required. Please notify your conference or banquet for specific seating or staging requirements.

Health Club

The health club is located on the ground floor. A member of the leisure team will show you the facilities and assist with access to the swimming pool and spa. A dedicated accessible toilet and changing area is located within the leisure club, as well as a wheel in shower room with drop down seat and appropriate grab rails. Access to poolside is on the same level and there are steps with a handrail into the shallow end of the pool. Both the steam room and sauna are accessible with door widths of 85cm. Seating is provided in both.

Outdoor Facilities

The patio area can be accessed via the Club Bar or directly from the car park and is level and paved.

Alternative means of transport

If not travelling by car, the nearest bus stop is located on Sutton Way, at the end of Great Hay Drive and the bus routes from here take you to Telford Town Centre

An accessible taxi service is available from Central Taxis who can be contacted on 01952 429977

The nearest train station is located 3.8 miles away.

The town centre is 4.8 miles from the hotel entrance.

Local carers: Carers contact centre 01952 240209

Local equipment hire companies: HSS Telford 01952 210010

Local public transport numbers: Bus No. 11 or 22 - Circular route to town centre Train Station - Telford Central

Local accessible taxi numbers: Central (Private Hire) 01952 501050

 

Things To Do

Ironbridge Gorge

Just 5 miles from the hotel, the famous Ironbridge Gorge is a fabulous family day out and what is more discounted tickets are available at the hotel. The site itself is home to 10 family orientated museums including Blist's Hill Victorian.

Visit the website

Hoo Farm Animal Kingdom

Just a short drive from the hotel, Hoo Farm is an excellent day out for the family. The farm offers a range of indoor and outdoor activities including sheep steeplechase, a maze and tractor grand prix.

Visit the website

The Spa

No hot stone has been left unturned in our quest for ultimate wellbeing. And we think we've found it, and it's waiting for you in our spa. It lingers in the sauna and steam rooms, easing the knots in your shoulders as you simply sit. It rests in the stillness of the treatment rooms, cocooning you in tranquillity. And it flows through the fingers of our beauty therapists as they massage, ease, soothe, primp, preen and pamper you into a state of wonderfulness that goes way beyond relaxation. 

Find a treatment

GOLF

This picturesque 18 hole course is a challenge for all levels of golfers. It features 6741 yards of tree-lined fairways, open greens and strategic water hazards.

Find out more

Meetings

Telford Hotel and Golf Resort

8 state-of-the-art conference and meeting rooms for up to 350 delegates makes for the perfect event such as training seminars and large conferences.

Enquire today

Telford Hotel & Golf Resort Offers

This Winter Save up to 40% at our 21 hotels

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Get ready for January on a Detox spa break

Includes FREE detox upgrade in Jan & Feb

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News

QHOTELS EXPANDS PORTFOLIO TO 27 HOTELS

20/11/2014

QHotels has added six former De Vere Hotels and De Vere Luxury Lodges to its portfolio. The QHotels brand is looking to strengthen its nationwide presence and complement its award winning guest offer with premium golf, spa and leisure facilities.

QHOTELS SCOOPS TOP MARKS FOR CUSTOMER SERVICE IN WHICH? UK HOTEL SURVEY

30/10/2014

Award winning hotel group, QHotels, has retained its position as a Which? UK Hotel Chain Recommended Provider - recognising the portfolio's combination of exceptional standards in customer service and quality accommodation.

QHOTELS NAMED 2014-2015 AA HOTEL GROUP OF THE YEAR

23/09/2014

QHotels have been recognised at the AA Hostpitality Awards with the prestigious AA Hotel Group of the Year 2014/15 award on 22 September in London.

Awards

VenueVerdict No1 Brand 2013 Venue Verdict Group Gold 2013 Green Tourism Business Scheme Silver Award Which? Award Win

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