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Access Statement

Accessibility at the Stratford Manor Hotel

We aim to provide the highest standards of service to all our guests and we look forward to welcoming you to the Stratford Manor Hotel and making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:

Arrival

Directions to Stratford Manor Hotel are available by clicking here, or by calling the hotel on 01789 731173
As you arrive at Stratford Manor Hotel, you will find 220 parking spaces of which four are reserved for blue badge holders. These are located the left and right hand side of the turning circle opposite the hotel's main entrance. The turning circle is located directly outside the main entrance for dropping off and picking up only. This has a dropped kerb. There is a paved ramp from the disabled parking into the hotel where the main entrance has an automatic door and two manual side doors.
A member of the hotel team is available for valet parking if required.
If you need assistance with luggage or equipment, our team of porters are on duty 24 hours.
 
Reception
 
The Reception desk is located on the ground floor of the hotel in the entrance lobby. The reception desk is 107cm high although check-in can also be completed whilst sitting in the chairs opposite the desk.
You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour if required. Assistance is available to help take your luggage to your room.
Reception staff will also brief you on our evacuation policy and please note on your registration card if assistance is needed in the event of an evacuation.
 
The following accessible aids are available at Reception:
• Portable Induction Loop for use at Reception
• Large Button Phone
• An evac chair is also available to enable staff to assist with the emergency evacuation of disabled, if necessary.
• Vibrating Pad to assist waking guests with disabilities in the event of a fire alarm

To either side of the main reception are the lifts and stairs to the first bedroom blocks, the second block are accessible by stairs only. The leisure club and main conference rooms are located on the ground floor.

Bedrooms

Stratford Manor Hotel has five purpose built disabled rooms on the first floor. Rooms have either twin or double beds - please specify your requirements on booking.
In the bedroom there is transfer space and turning of at least 120cm either side of beds. The flooring in bedrooms is short pile carpet and flooring in bathrooms is tiled. Reading lamps are provided. Room service is 24 hours. Items of furniture can also be moved or removed on request.
Two of the five bathrooms are designed with an accessible wheel-in shower / wall mounted drop down seat and appropriate grab rails whilst the other disabled rooms have lowered baths. Emergency pull cords link directly to reception from both the bedroom and bathroom. Horizontal and vertical grab rails are positioned at the side of the toilet.
In the event of fire alarm activation these rooms have a sounder. In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door and a disabled refuge area is situated at the end of each corridor, in the stair well, in case a member of staff needs to summon extra assistance during your evacuation.

Public areas

There are no steps or slopes on the main corridors and public areas on the ground floor.
All the restaurant, bar and lounge facilities at the Stratford Manor Hotel are located on the ground floor making them easily accessible. There is, however, a raised area in the public bar with stair only access.

All lifts have tactile buttons at standard height.
Accessible toilet facilities are located in the leisure centre

Conference, Banqueting & Meeting Rooms

Our main meeting rooms are located on the ground floor and are fully accessible from Reception. There are some meeting rooms on the first floor, in the conference centre, and are accessed via the staircase.
Hearing loops are available upon request in advance. Lighting can be dimmed where required.
Please notify your conference or banquet for specific seating or staging requirements.
Accessible toilets are located at the leisure centre

Reflections Leisure and Spa

The leisure club is located on the ground floor. A member of the leisure team will show you the facilities and assist with access to the swimming pool and spa. If required, a hoist is available to gently lower you in and out of the pool. A dedicated accessible toilet and changing area is located within the leisure club. Access to poolside is on the same level and there are steps with a handrail into the shallow end of the pool. Both the steam room and sauna are accessible with door widths of 85cm though there is a step of 8mm on entry. Seating is provided in both. Panic alarms are in the gym, steam room, sauna and around the pool side.

Outdoor Facilities

The patio area can be accessed via the Stratford suite exit which is level and paved.
There are the following outdoor facilities:
Children's play area (accessed by stairs).

Alternative means of transport

If not travelling by car, the nearest bus stop is located at main gates where the no. 16 bus route from here takes you to Stratford-upon-Avon, Warwick and Coventry.
An accessible taxi service is available from 007 taxis who can be contacted on 01789 414 007
The nearest train station is located in Stratford-upon-Avon.

The town centre is just 10 minutes taxi ride from the hotel entrance.

Contact Information
Address: 

Warwick Road
Black Hill
Stratford-upon-Avon
Warwickshire
CV39 0PY
Telephone: 01789 731 173
Fax: 01789 731 131
Email: stratfordmanorreservations@qhotels.co.uk
Website: www.qhotels.co.uk

Local carers: Warwickshire homecare service, Hatton Rock, Stratford-upon-Avon: 01789 297137
Local equipment hire companies:  Shopmobility: 01789414534 - booking in advance required.
Local public transport numbers:

Buses: Stagecoach busses on 01789 566060 or www.stagecoatch.com

Train:  National rail enquiries: 0845748495 or Traveline: 08712002233

Local accessible taxi numbers:  007 taxis on 01789 414 007
            

Things To Do

Things to Do

Stratford-upon-Avon offers so much to see and do, from the world famous Royal Shakespeare Theatre to the banks of the beautiful River Avon. Stratford Manor is perfectly located for you to explore all this area has to offer.

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SPA

The Spa at Stratford Manor

Relax at the spa at Stratford Manor as our therapists work their magic, transporting you to a total sense of wellbeing. 

Find a treatment

Meetings

Getting down to business

At Stratford Manor we have 13 spacious conference & meeting rooms, catering for up to 350 delegates, ideal for board meetings, your annual conference or training days.

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Stratford Manor Offers

Save up to 40% on two-night breaks!

21 exquisite hotels with a dedicated team to tender to your every need

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Warming Autumn Spa Breaks

60 minutes of treatments, 10% off drinks & 20% off spa treatments

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News

QHOTELS SCOOPS TOP MARKS FOR CUSTOMER SERVICE IN WHICH? UK HOTEL SURVEY

30/10/2014

Award winning hotel group, QHotels, has retained its position as a Which? UK Hotel Chain Recommended Provider - recognising the portfolio's combination of exceptional standards in customer service and quality accommodation.

QHOTELS NAMED 2014-2015 AA HOTEL GROUP OF THE YEAR

23/09/2014

QHotels have been recognised at the AA Hostpitality Awards with the prestigious AA Hotel Group of the Year 2014/15 award on 22 September in London.

Q MAKE ME FEEL LIKE DANCING

15/09/2014

The first kiss as man and wife, walking hand in hand through a shower of confetti or cutting the wedding cake, key moments that used to capture guests' attention on the big day, now it seems guests are more interested in the couple's moves on the dance floor.

Awards

Green Tourism Business Scheme Silver Award Venue Verdict Group Gold 2013 VenueVerdict No1 Brand 2013 QHotels Venue Verdict award Which? Award Win

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