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Access Statement

Accessibility at Norton Park Hotel

We aim to provide the highest standards of service to all our guests and we look forward to welcoming you to the Norton Park Hotel and making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:

Arrival

Directions to Norton Park Hotel are available by clicking here, or by calling the hotel on 01962 763000
 
As you arrive at Norton Park Hotel, you will find 6 parking spaces of which 4 are reserved for blue badge holders. These are located to the left of the main reception entrance. There is also a turning circle located directly outside the main entrance for dropping off and picking up only. There is a level, paved route from the disabled parking into the hotel where the main entrance has an automatic revolving door and an automated push button operated single door for wheel chair access.
Concierge is available for valet parking if required.
If you need assistance with luggage or equipment, our team are on duty 24 hours.
 
Reception

The Reception desk is located on the ground floor of the hotel in the entrance lobby. The main reception desk is 110cm high although check-in can also be completed at low level area of reception desk which measures 75cm

You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour if required. Assistance is available to help take your luggage to your room.
Reception staff will also brief you on our evacuation policy and please note on your registration card if assistance is needed in the event of an evacuation.
 
The following accessible aids are available at Reception:
• Portable Induction Loop for use at Reception
• Large Button Phone
• Vibrating Pad to assist waking guests with hearing disabilities in the event of a fire alarm
• An evacuation chair is also available to enable staff to assist with the emergency evacuation of disabled, if necessary.

To the left of the main reception are the lifts to all floors for bedrooms, leisure club and meeting rooms.

Bedrooms

Norton Park Hotel has 6 purpose built disabled rooms. These are made up of 3 on the Ground floor and 3 on the First floor. These bedrooms interconnect to a double room for use by a carer or children. Twin or double bed combinations are available

In the bedroom there is transfer space and turning of at least 120cm either side of beds. The flooring in bedrooms is short pile carpet and flooring in bathrooms is tiled. Reading lamps are provided. Fridges are supplied in each room and room service is 24 hours. Items of furniture can also be moved or removed on request.

The bathrooms are designed with an accessible wheel-in shower / wall mounted drop down seat and appropriate grab rails. Emergency pull cords link directly to staff phones from both the bedroom and bathroom. Horizontal and vertical grab rails are positioned at the side of the toilet.
In the event of fire alarm activation these rooms have both a sounder and a visual flashing light. In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door.

Public areas

There are no steps on the main corridors and public areas on the ground floor.
All the bar and lounge facilities at Norton Park Hotel are located on the ground floor making them easily accessible and all the restaurant facilities are located on the first floor with access via the passenger lift to the left of the main reception.

All lifts have audible enunciation and tactile buttons at standard height.
Accessible toilet facilities are located on the right had side passed the main bar through the double doors.

Conference, Banqueting & Meeting Rooms

Our meeting rooms are located on both the ground and first floors and are fully accessible from Reception via lift or stairs.

The meeting rooms on the first floor are accessed via lift or staircase.
Hearing loops are available upon request in advance.
Lighting can be dimmed where required in the main function suite.
Please notify your conference or banquet for specific seating or staging requirements.
Accessible toilets are located to the left of the lift in the pre function area.

Reflections Leisure and Spa

The leisure club is located on the ground floor and the Gym on the first floor.
Wheelchair access for the gym is available via doorway opposite room 206 which can be access via passenger lift in C block accommodation entrance foyer

A member of the leisure team will show you the facilities and assist with access to the swimming pool and spa.
A dedicated accessible toilet, wheel in shower room with drop down seat and appropriate grab rails and changing area is located within the leisure club.
Access to poolside is on the same level.

Outdoor Facilities

The patio area, which is level and paved can be accessed via the double doors at main reception area..
There are no outdoor facilities.

Alternative means of transport

If not travelling by car, the nearest bus stop is located on Bullington Lane.  And the bus routes from here take you to Winchester or Basingstoke.

An accessible taxi service is available from City taxis who can be contacted on 01962 841212.
The nearest train station is located in Winchester which is 7 miles from the hotel.
The town centre is a 7 mile drive from the hotel entrance.

SPA

Take some time to unwind

Our spa is a haven in which to relax and take some time out of the world to be pampered and revitalised, refreshed and rejuvenated.  No trip to the hotel is complete without a visit to the spa.

Find a treatment

Meetings

Space to suit any event

Choose between 16 spacious conference and meeting rooms - the largest catering for up to 340 delegates, ideal for board meetings, your annual conference or  training days.

Enquire today

Things To Do

Family occasions at QHotels

Make the most of your visit

Ideally located to explore the wonders of Hampshire, including the ancient capital of Winchester, Stonehenge, the historic dockyards of Portsmouth, and the beautiful market town of Stockbridge situated on the River Test.

Find out more

Norton Park Offers

Fun filled summer breaks

Save up to 40% on two-night breaks plus children stay for free!

View Offer

Make Your Next Event a QHotels Event

Free Dedicated Broadband Event Internet

View Offer

Spa breaks with free pink fizz

Including 60 minutes of luxury ESPA treatments and a bottle of pink fizz

View Offer

Take a look at more offers

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News

William Grant & Sons @ Norton Park

27/08/2014

In August, William Grant & Sons UK Ltd ran a two day conference at Norton Park for 80 delegates. Caroline Ingle of Norton Park Events Team explains how they made sure this event went without a hitch.

Pearls of Wisdom Profile Blog – Joanne Barratt

06/08/2014

QHotels Group Operations Manager, Joanne Barratt, talks about how important a strong team culture is in maintaining excellent standards and achieving great results within the Conference & Events sector.

Conference Predictions - 6 Month Review – June 2014

26/06/2014

Claire Rowland, Director of Marketing at QHotels reviews predictions from January and shares her thoughts on conference trends for the next 6 months.

Awards

Green Tourism Business Scheme Gold Award VenueVerdict No1 Brand 2013 Venue Verdict Group Gold 2013 QHotels Venue Verdict award Which? Award Win

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