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Access Statement

Accessibility at Hellidon Lakes Hotel

We aim to provide the highest standards of service to all our guests and we look forward to welcoming you to the Hellidon Lakes Hotel and making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:

Arrival

Directions to Hellidon Lakes Hotel are available by clicking here, or by calling the hotel on 01327 262 550
As you arrive at Hellidon Lakes Hotel, you will find 200 parking spaces of which 2 are reserved for blue badge holders. These are located at the top level of the car park, to the right as you drive in to the hotel and within close proximity to the hotels main entrance. There is also a turning circle located directly outside the main entrance for dropping off and picking up only. This has a dropped kerb. There is a level, paved route from the disabled parking into the hotel where the main entrance has an automatic door and a manual side door.
Assistance is available for valet parking if required.

If you need assistance with luggage or equipment, our team of porters are on duty 24 hours.
 
Reception

The Reception desk is located on the ground floor of the hotel in the entrance lobby. The reception desk is ……..cm high although check-in can also be completed whilst sitting in the lobby.
You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour if required. Assistance is available to help take your luggage to your room.
Reception staff will also brief you on our evacuation policy and please note on your registration card if assistance is needed in the event of an evacuation.
 
The following accessible aids are available at Reception:
• Portable Induction Loop for use at Reception
• Large Button Phone
• Vibrating Pad to assist waking guests with hearing disabilities in the event of a fire alarm
• An evac chair is also available to enable staff to assist with the emergency evacuation of disabled, if necessary.

To the right of the main reception ramp are the lifts to the bedroom floors on the Marston wing and first floor of the lake wing.

Bedrooms
 
Hellidon Lakes Hotel has 2 disabled rooms. In the bedroom there is transfer space and turning of at least 120cm either side of beds. The flooring in bedrooms is short pile carpet and flooring in bathrooms is tiled. Reading lamps are provided. Mini-bar fridges can be provided upon request and room service is 24 hours. Items of furniture can also be moved or removed on request.
Emergency pull cords link directly to reception from both the bedroom and bathroom. Horizontal and vertical grab rails are positioned at the side of the toilet.
In the event of fire alarm activation these rooms have both a sounder and a visual flashing light. In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door and a disabled refuge area is situated at the end of each bedroom corridor in the Lake wing and the fire exit corridors in the Marston wing in case staff need to summon extra assistance during your evacuation.

Public areas

The main restaurant, bar and lounge facilities at Hellidon Lakes Hotel are located on the same floor making them easily accessible.  The 'Terrace Bar' (golfers bar) is located on the lower ground floor and is accessible indoors via a staircase or via the leisure club ramped entrance. There are 3 steps going down to gain access to the Terrace Bar
All lifts have audible enunciation and tactile buttons at standard height.
Accessible toilet facilities are located at the bottom of the ramp at reception and in the corridor next to the bar and restaurant.
There is limited network coverage for mobile phones within the hotel.

Conference, Banqueting & Meeting Rooms

Our meeting rooms are located on the ground floor and are fully accessible from Reception.
Hearing loops are available upon request in advance. Lighting can be dimmed where required.
Please notify your conference or banquet for specific seating or staging requirements.
Accessible toilets are located at the Marston Suite, Warwick Suite and Stratford Suite.

Reflections Leisure and Spa
 
The leisure club is located on the ground floor. A member of the leisure team will show you the facilities and assist with access to the swimming pool and spa. If required, a hoist is available to gently lower you in and out of the pool and spa bath. A dedicated accessible toilet and changing area is located within the leisure club, as well as a wheel in shower room with drop down seat and appropriate grab rails. Access to poolside is on the same level and there are steps with a handrail into the shallow end of the pool. The steam room is accessible with door widths of 85cm though there is a of 8mm on entry. Seating is provided.

Outdoor Facilities

The patio area can be accessed via the conservatory which is level and paved.
There are no outdoor facilities.

Alternative means of transport

An accessible taxi service is available from AJC taxis who can be contacted on 01327 700 011.
The nearest train station with accessible facilities is located at Banbury. Long Buckby Station is closest to the hotel, yet does not offer accessible facilities.

Contact Information
Address: Hellidon Lakes Hotel, Priors Marston Road, NN11 6GG
Telephone: 01327 262 550
Fax: 01327 262 559
Email: hellidonlakesreservations@qhotels.co.uk
Website: www.qhotels.co.uk
Local carers TBC
Local equipment hire companies: On Site - Universal Live
Local public transport numbers: Bus N/A                     train: Banbury Train Station 08456 005 165
Local accessible taxi numbers: AJC - 01327 700 011

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