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Access Statement

Accessibility at the Chesford Grange Hotel

We aim to provide the highest standards of service to all our guests and we look forward to welcoming you to the Chesford Grange Hotel and making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:

Arrival

Directions to The Chesford Grange Hotel are available by clicking here, or by calling the hotel on 01926 859331
As you arrive at The Chesford Grange Hotel, you will find 650 parking spaces of which 6 are reserved for blue badge holders. These are located to the left of the hotel's main entrance and in front of the event centre entrance. There is also a turning circle located directly outside the main entrance for dropping off and picking up only. There is a level, paved route from the disabled parking into the hotel where the main entrance has an automatic opening door.
If you need assistance with luggage or equipment, our team of porters and concierge are on duty 24 hours.
 
Reception
 
The Reception desk is located on the ground floor of the hotel in the entrance lobby. The reception desk is 115 cm high although check-in can also be completed whilst sitting at a lowered desk at the right of reception which is only 74cm high. 


You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour if required. Assistance is available to help take your luggage to your room.
Reception staff will also brief you on our evacuation policy and please note on your registration card if assistance is needed in the event of an evacuation.
 
The following accessible aids are available at Reception:
• Portable Induction Loop for use at Reception
• Vibrating Pad to assist waking guests with hearing disabilities in the event of a fire alarm
• An evac chair is also available to enable staff to assist with the emergency evacuation of disabled, if necessary.

To the right of the main reception a corridor will take you to our lifts to all floors for bedrooms and leisure club.

Bedrooms
 
The Chesford Grange Hotel has 6 purpose built disabled rooms on the ground, third and forth floor. Twin or double bed combinations are available
In the bedroom there is transfer space and turning of at least 120cm either side of beds. The flooring in bedrooms is short pile carpet and flooring in bathrooms is tiled. Reading lamps are provided. Room service is 24 hours and items of furniture can also be moved or removed on request.
One of our bathrooms is designed with an accessible wheel-in shower, wall mounted drop down seat and appropriate grab rails. Emergency pull cords link directly to reception from both the bedroom and bathroom. Horizontal and vertical grab rails are positioned at the side of the toilet.
In the event of fire alarm activation these rooms have both a sounder and a visual flashing light. In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door.

Public areas

There are minimal steps or slopes on the main corridors and public areas on the ground floor.
All the restaurant, bar and lounge facilities at Chesford Grange Hotel are located on the ground floor making them easily accessible.  All lifts have audible enunciation and tactile buttons at standard height.  Accessible toilet facilities are located in the Grange and Event centre.  There is fair network coverage for mobile phones within the hotel.

Conference, Banqueting & Meeting Rooms

Our meeting rooms are located across the hotel and event centre and are fully accessible from Reception. Some meeting rooms are on the first floor and can be easily accessed.  The Shakespeare meeting rooms can be accessed via lifts or staircase. 
Hearing loops are available upon request in advance. Lighting can be dimmed where required.
Please notify your conference or banquet organiser for specific seating or staging requirements.
Accessible toilets are located in the Grange and Events centre. 

Reflections Leisure and Spa

We have leisure club facilities however extra assistance maybe needed.

Outdoor Facilities

The decked area can be accessed via the river room. There is a Patio area outside the leisure club providing seating and shade. 

Alternative means of transport

If your not travelling by car, the nearest bus stop is just a 5 minute walk from the hotel entrance and the bus routes from here take you to Coventry, Kenilworth, Warwick, Leamington or Stratford.
An accessible taxi service is available from reception who can be contacted on 0 or 500
The nearest train station is located in Leamington Spa or Warwick Parkway which is just a short drive from the hotel.  This would cost approximately £10 by taxi.  The town centre Kenilworth is just 20 minutes walk from the hotel entrance.

Contact Information
Address:

The Chesford Grange Hotel
Chesford Bridge
Kenilworth
Warwickshire
CV8 2LD

Telephone: 01926 859331
Fax: 01926 855272
Email: chesfordgrange@qhotels.co.uk
Website: www.qhotels.co.uk/chesfordgrange
Local carers:

Helping Hands Homecare
Arrow House
8 & 9 Church Street Alcester
Warwickshire
B49 5AJ

0808 180 9455

Local equipment hire companies: Active Mobility

31-33 Oxford Street
Leamington Spa
Warwickshire
CV32 4RA
01926 431744
info@activemob.co.uk

Local public transport numbers: Stage coach X17

Local accessible taxi numbers: Easy cabs - 01926 425959

Things To Do

Warwick castle

Warwick Castle

Experience a fantastic fun filled family break at Chesford Grange during the school holidays.

Find out more

SPA

Spa

Our spa offers a range of treatments including facials and massages that will leave you feeling refreshed and revitalised.  Treat yourself and let our therapists work their magic.

Find a treatment

Conferences and Meetings

Flexible space for any event

At Chesford Grange we have 13 spacious conference and meeting rooms - the largest catering for up to 700 delegates, ideal for board meetings, your annual conference or training days.

Enquire today

Chesford Grange Offers

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warwick castle

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Detox spa breaks for 2015

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Awards

Green Tourism Business Scheme Gold Award Venue Verdict Group Gold 2013 VenueVerdict No1 Brand 2013 VenueVerdict Gold Standard 2013 QHotels Venue Verdict award Which? Award Win

News

QHOTELS EXPANDS PORTFOLIO TO 27 HOTELS

20/11/2014

QHotels has added six former De Vere Hotels and De Vere Luxury Lodges to its portfolio. The QHotels brand is looking to strengthen its nationwide presence and complement its award winning guest offer with premium golf, spa and leisure facilities.

QHOTELS SCOOPS TOP MARKS FOR CUSTOMER SERVICE IN WHICH? UK HOTEL SURVEY

30/10/2014

Award winning hotel group, QHotels, has retained its position as a Which? UK Hotel Chain Recommended Provider - recognising the portfolio's combination of exceptional standards in customer service and quality accommodation.

QHOTELS NAMED 2014-2015 AA HOTEL GROUP OF THE YEAR

23/09/2014

QHotels have been recognised at the AA Hostpitality Awards with the prestigious AA Hotel Group of the Year 2014/15 award on 22 September in London.

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