We aim to provide the highest standards of service to all our
guests and we look forward to welcoming you to the Ashford
International Hotel and making your stay an enjoyable one.
Facilities available for guests with disability needs are as
As you arrive at the Hotel, you will find 400 parking spaces of
which 8 are reserved for blue badge holders. 3 of these are located
in the car park on the left as you enter the hotel grounds by the
hotel's main entrance, the remaining 5 are located in the rear
hotel car park. There is also a turning circle located directly
outside the main entrance for dropping off and picking up only.
This has a dropped kerb. There is a level, paved route from both
sets of disabled parking into the hotel where the main entrances
have a revolving door and a set of automated entrance doors.
If you need assistance with luggage or equipment, our team are on
duty 24 hours.
The Reception desk is located on the ground floor of the hotel in
the entrance lobby. The reception desk is 115cm high although
check-in can also be completed whilst sitting at a lowered level at
the end of the reception desk.
You will be offered a personal check-in service with a full
explanation of the hotel's facilities together with a
familiarisation tour if required. Assistance is available to help
take your luggage to your room.
Reception staff will also brief you on our evacuation policy and
please note on your registration card if assistance is needed in
the event of an evacuation.
The following accessible aids are available at Reception:
Induction Loop for use at Reception
Portable Induction Loop for use in our
Large Button Phones
Vibrating Pad to assist waking guests with
hearing disabilities in the event of a fire alarm (in our
accessible rooms only)
An evacuation chair is also available to enable
our staff to assist with the emergency evacuation of disabled
A wheelchair is available for guests requiring
access around the hotel on a complimentary basis.
Our lifts are located behind the main bedroom staircase giving
access to all floors.
Ashford International Hotel has 3 purpose built accessible rooms
on the ground floor. These are all double bedded accommodation. In
the bedrooms there is transfer space and turning of at least 120cm
either side of the beds. The flooring in bedrooms is short pile
carpet and flooring in bathrooms is tiled. Reading lamps are
provided. Room service is 24 hours. Items of furniture can also be
moved or removed on request.
The bathrooms are designed with an accessible wheel-in shower /
wall mounted drop down seat and appropriate grab rails. Emergency
pull cords link directly to reception from both the bedroom and
bathroom. Horizontal and vertical grab rails are positioned at the
side of the toilet. The sink units in each bathroom are height
adjustable for ease of use.
In the event of fire alarm activation these rooms have both a
sounder and a visual flashing light. In the event of an emergency a
member of the team will assist with your evacuation if necessary.
Fire evacuation advice is provided on the back of your bedroom door
and disabled refuge areas are situated on the lift lobbies in case
staff need to summon extra assistance during your evacuation.
Public areas & Toilet facilities
There are no steps or slopes on the main corridors and public
areas on the ground floor.
All the restaurant, bar and lounge facilities at Ashford
International Hotel are located on the ground floor making them
All lifts have audible enunciation and tactile buttons at standard
Accessible toilet facilities are located in the main boulevard by
the leisure club and in the conference room corridor on the ground
Conference, Banqueting & Meeting Rooms
Our meeting rooms are located on the first and ground floors of
which all are fully accessible from Reception.
Hearing loops are available upon request in advance. Lighting can
be dimmed where required.
Please notify your conference or banqueting manager for specific
seating or staging requirements.
Reflections Leisure and Spa
The leisure club is located on the ground floor. A member of the
leisure team will show you the facilities and assist with access to
the swimming pool and spa. A chair lift is located in the Leisure
facility to allow access to both upper and lower leisure levels. If
required, a hoist is available to gently lower you in and out of
the pool and spa bath. A dedicated accessible toilet, shower and
changing area is located within the leisure club, with a drop down
seat and appropriate grab rails. Access to poolside is on the same
level and there are steps with a handrail into the pool. Both the
steam room and sauna are accessible with door widths of 85cm.
Seating is provided in both.
The patio area can be accessed via the rear hotel entrance which
is level and paved. There is a revolving door along with an
automatic opening door for easier access / egress.
Alternative means of transport
If not travelling by car, the nearest bus stop is located at the
Sainsbury's Superstore directly adjacent to the hotel. And the bus
routes from here take you to Ashford Town Centre and Kennington
where connections can be made to destinations further afield.
An accessible taxi service is available from Ashford Taxis or
Blueline Taxis who can be contacted on (01233) 646646 or (01233)
The nearest train station is Ashford International Station which
is approximately 5 minutes by car from the hotel. Ashford town
centre is just 15 minutes walk from the hotel.
Local equipment hire companies: available on request depending on
Local public transport numbers for busses & trains: 0871 200
Directions to the Hotel are available by clicking here,
or by calling the hotel on 01233 219 988