How do you truly test customer satisfaction in your hotels?
Award-winning hotel group QHotels has installed a Guest Mood
Monitor, placed on reception at two of the hotel group's hotels,
Norton Park, in Winchester and The Westerwood Hotel & Golf
Resort near Glasgow, to measure how guests are feeling when they
check in and out of the hotel.
It has been a record start to the year for QHotels, as the
hotel group scooped three of the top hotel accolades from
VenueVerdict as well as nine of the group's hotels receiving Gold
Standard Accreditations - the most the group has ever
QHotels has added six former De Vere Hotels and De Vere Luxury
Lodges to its portfolio. The QHotels brand is looking to strengthen
its nationwide presence and complement its award winning guest
offer with premium golf, spa and leisure facilities.
Award winning hotel group, QHotels, has retained its position as
a Which? UK Hotel Chain Recommended Provider - recognising the
portfolio's combination of exceptional standards in customer
service and quality accommodation.
Last week, The Westerwood Hotel & Golf Resort near Glasgow
hosted a one-week conference for 140 delegates with IOSH. Find out
why this event was such a success.
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