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QHOTELS CELEBRATES A GOLDEN START TO 2014

The Oxford Belfry, Chesford Grange, The Nottingham Belfry, The Stratford, Ashford International Hotel and The Westerwood Hotel and Golf Resort have retained the accreditation for the first quarter of 2014, whilst Crewe Hall has also been honoured.

The Gold Standard accreditation, which only 29 venues in the UK have received this quarter, is based on rigorous research conducted by BDRC Continental, theUK's largest independent market research agency. The feedback from over 22,000 event hosts and customers across just under 360 venues, looks at how likely event hosts are to recommend a venue for a conference or event.

The news that QHotels has been awarded seven accreditations for the second time - the highest number of accreditations in its brand history, gives conference delegates the confidence that the highest levels of service will be delivered each and every time they book with QHotels.

Michael Purtill, Managing Director at QHotels, said: "Our people are passionate about delivering a professional, helpful, friendly and flexible service, tailored to each individual organiser's needs. This is why the VenueVerdict accreditations are so important to us, because they are based on the voice of the event hosts and this achievement shows we're delivering on quality throughout the event, from the food served to the hi-tech facilities available.

 "2014 started in spectacular award-winning style with us netting three awards; the Gold Standard Group award, No.1 Large Group and the No.1 Hotel award for The Westerwood Hotel and Golf Resort, and we're happy to see that our hard work is continuing to pay off through these fantastic accolades. This shows that we're consistently hitting the mark with our meetings and events offering, with some of our hotels having retained this accreditation since 2011."

QHotels has long been a popular choice with conference and events bookers, offering a range of stress free packages. Event specialists, at each hotel, work with event hosts to tailor individual packages for individual needs, from Christmas corporate entertaining through to conferences and training meetings.

QHotels is dedicated to providing memorable experiences for its customers and delegates, ensuring that the feedback it receives is not only listened to, but also put into action. This has resulted in the group achieving 15 points above national average in Net Promoter Score.

 

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