The Park Royal, part of
QHotels' collection of 21 unique four star hotels, hosted the USA
rugby team, USA Tomahawks, during the Rugby League World Cup
tournament in October 2013.
Playing three matches in
just eight days, it was important that the team kept to their
schedule and that their stay was as comfortable as possible.
"The hotel facilities
were superb and it was perfect to have the gym, swimming pool and
aerobics room on hand to help us to prepare for matches. The bar
and lounge area also offered a comfortable place for the team to
hang out in-between games" said USA Tomahawks manager, Steven
To guarantee that the
hotel could respond to the needs of the players, two key members of
staff were assigned to look after the team throughout their full
stay, ensuring strong communication and a consistent service level
USA Tomahawks player,
Michael Garvey, commented, "The hotel went above and beyond to make
sure we instantly felt at home. The staff really got into the
spirit of things by putting up posters celebrating each of our
victories and even formed a guard of honour to welcome us before
and after each match."
Speaking of the team's
stay, The Park Royal's General Manager, Paul Gallon, said: "We made
sure the players had as many home comforts as possible, which meant
introducing a few new additions to the hotel during their stay.
"We had a table tennis
table, Xbox and DVDs as well as a karaoke system for when the
players were relaxing - we even sourced an acoustic guitar.
"The hotel staff members
assigned to look after the team were given direct phone lines so
the player liaison manager could easily alert them to any schedule
changes, ensuring that meals could be ready for the team's