People Engagement

We are committed to engaging team members and customers, through their every day acts, at work and at home.

2011 Achievements

• We improved all GTBS accreditation scores across all QHotels and head office with 7 Gold and 15 Silver awards.
• In September 2011, we were named AA Eco Hotel Group of the Year award at the 2011-2012 AA Hospitality Awards.
• Numerous pieces of local, national and trade PR achieved on group and hotel CSR and fundraising activities.
• Maintaining a high-level of green employee awareness and focus.

2012 Objectives

• Further update of induction and training material to give fully inclusive approach to green initiatives.
• Continue to explore ways to reduce use of paper within HR and Training. For example, using the online portfolio tool by QED training and development programme and producing an electronic version of our employee handbook.
• Focus on local charity work in 2012, will encourage further involvement with local communities.