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Fair usage policy for internet users

Our fantastic free and easy access Wi-Fi service, for all guests and visitors, was launched in July 2011, with a view to providing the best possible service to our wide range of clientele.

The last 18 months have seen an explosion of internet-enabled devices, as well as the rapid growth of applications and content that these devices can run. This has lead to occassions, during peak usage times, whereby lower-bandwidth consumers (e.g. web browsing or emailing) have been adversely affected by higher-bandwidth users (e.g. video streaming).

In view of this, QHotels have now installed a Netequalizer server to manage guest bandwidth. In essence, this means the server constantly monitors guest bandwidth usage at each hotel and if usage rises above 85% of the available capacity, the server will penalise high-bandwidth users.

Utilising this type of technology helps us to ensure each user receives a fair allocation of the available bandwidth and offer the best possible service to our customers.

Any questions about out Wi-Fi fair usage policy? Contact us

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Awards

VVGS15 VVS15 VVB15 Venue Verdict Group Gold 2013 VenueVerdict No1 Brand 2013 QHotels Venue Verdict award TripAdvisor Excellence Award 2012 Green Tourism Business Scheme

News

Happiness Barometer

23/02/2015

How do you truly test customer satisfaction in your hotels? Award-winning hotel group QHotels has installed a Guest Mood Monitor, placed on reception at two of the hotel group's hotels, Norton Park, in Winchester and The Westerwood Hotel & Golf Resort near Glasgow, to measure how guests are feeling when they check in and out of the hotel.

GUILLAUME LESAGE COOKS UP A RECIPE FOR SUCCESS FOR F&B AT QHOTELS

18/02/2015

Guillaume Lesage has been appointed as Director of Food & Beverage at QHotels, a collection of 27 unique and four-star hotels.

Kelsey MacDonald Announced as Golf Ambassador for Cameron House and Carrick Golf Course

04/02/2015

Cameron House on Loch Lomond and The Carrick Golf and Spa are delighted to announce the appointment of Kelsey MacDonald, as the attached touring professional and ambassador.

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