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Conference Guarantee

Satisfaction guaranteed or 20% off your final invoice!*

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Our Commitment to you

At QHotels we pride ourselves on our ability to provide expertise and impeccable service from start to finish.

We're so confident that your conference, meeting or event will be a success, when held at QHotels, that we're offering 20% off your final bill if you're not completely happy*.

But don't just take our word for it. Most conference bookers who used us in 2012 actively recommend QHotels. That's why, for the 2nd year running, we have scooped the No.1 Brand Award 2012 in the VenueVerdict Large Groups category.

Don't hesitate; enquire about holding your event with QHotels today!

QHotels' Conference Guarantee*:

  • Uncompromised high standards every time - 20% off your bill if we fail to deliver
  • Immediate enquiry acknowledgement and comprehensive response within your timeframe
  • Dedicated Events Manager on hand
  • No hidden extras
  • Meeting room set up at least 30 minutes before your event
  • We will deliver messages and faxes to the meeting room or other agreed points within ten minutes of receipt.
  • Refreshment & meals delivered on time - every time
  • Full debrief before you leave and followed up within three days
  • Your accurate bill delivered within three working days


*Terms and conditions apply. Full terms and conditions are below:

  • If any part of your event does not meet our Service Delivery Guarantee, please notify us. If we fail to rectify the situation to your satisfaction, we will deduct 20% from your final invoice.
  • You will receive an immediate acknowledgment to any event enquiry and a response within an agreed timescale that suits you.
  • A Specialist Events Manager will handle all the details of your event, and you will be able to contact them directly at any time.
  • You will not be charged any hidden extras. All prices will be simply presented in plain English, so they are clearly understood.
  • Your meeting room will be set up in the format you request, at least 30 minutes before your event starts, unless agreed otherwise.
  • We will deliver messages and faxes to the meeting room or other agreed points within ten minutes of receipt.
  • All refreshment breaks and meals will start and finish no later than the times specified and agreed before the event.
  • The Events Manager will conduct a debrief with you before you leave, if you wish. Within three days, you will receive a follow-up call to discuss your event and a guarantee to respond to any points raised within 48 hours.
  • We will send your bill no later than three working days after the event. It will clearly reflect the written quotation, plus any extra charges that you have authorised.

Make a Conference Enquiry Today!

Awards

Venue Verdict Group Gold 2013 VenueVerdict No1 Brand 2013 QHotels Venue Verdict award TripAdvisor Excellence Award 2012 Green Tourism Business Scheme

News

QHOTELS SCOOPS TOP MARKS FOR CUSTOMER SERVICE IN WHICH? UK HOTEL SURVEY

30/10/2014

Award winning hotel group, QHotels, has retained its position as a Which? UK Hotel Chain Recommended Provider - recognising the portfolio's combination of exceptional standards in customer service and quality accommodation.

IOSH at THE WESTERWOOD HOTEL & GOLF RESORT

09/10/2014

Last week, The Westerwood Hotel & Golf Resort near Glasgow hosted a one-week conference for 140 delegates with IOSH. Find out why this event was such a success.

QHOTELS STRIKES GOLD IN GROUP'S RECORD AWARD WINNING YEAR

08/10/2014

QHotels continues its gold streak today after receiving another six Gold Standard VenueVerdict Accreditations for the third quarter, boosting its total number of prestigious VenueVerdict awards and accreditations up to 28 in the last 12 months.

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