Terms and conditions
Please have a little read of this handy information before you
book your festive stay with us. For any further questions or
special requests please do give us a call and we'll do our very
best to help you!
All Christmas and New Year packages are subject to availability
and include VAT. The prices are per guest and based on two adults
sharing a standard bedroom, otherwise a single occupancy supplement
Visiting friends & family
The visiting friends and family prices and festive prices are
per room per night and based upon two guests sharing a standard
bedroom; a single supplement applies. Please be aware that only a
limited amount of bedrooms will be available at this low price,
once the allocation has gone then you will be awarded the next
available lowest price. These packages are fully pre-payable at the
time of booking. The offer is available on stays from 20th
December 2014 - 5th January 2015.
Guaranteeing your booking
To guarantee your Christmas or New Year package you'll need to
pay a £50 per guest non-refundable, non-transferable deposit. You
can pay by Access, Mastercard, Visa, American Express, Diners,
Switch. The balance is payable by 1st November 2014. Bookings made
after this date require full payment. You can book by contacting
central reservations on 0845 074 0060.
Central reservations are open Monday - Thursday 8am - 9pm,
Friday 8am - 8pm, Saturday 9am - 5pm and Sunday 10am - 4pm.
We welcome children to all of our QHotels. Restrictions may be
in place for a handful of our New Year's Eve packages which may be
for over 18s only. Please check on the individual hotel page in
this brochure. A family bedroom may incur an additional supplement.
Contact the hotel directly for this information. Children are
permitted to use the swimming pools in all QHotels that have a pool
and some hotels have splash times for children - please enquire
when booking. Babysitting can be provided through Safe Hands
Network Ltd. QHotels are not the provider of this service and
cannot take any responsibility for the act of any babysitter
employed by you. All contracts must be worked out between yourself
and Safe Hands. Please call Safe Hands directly on 0844 844
You can check in from 3pm on the day of arrival and you will
need to vacate your room by 11am the day you depart, unless
otherwise stated in an individual hotel package. You can arrange a
late check out when you're at the hotel, for a small fee, just
contact reception. Majority of the QHotels offer bedrooms for
wheelchair users; please contact the hotel directly to ask for more
information. We will do our best to accommodate special
Supplements apply for single room occupancy. This varies
depending upon hotel. Supplements also apply for upgrades to
designated Family rooms, Premium rooms, Superior rooms, QStar rooms
and Suites and are per room each night.
Need to cancel?
If an unexpected event or unforeseen circumstances cause you to
cancel your Christmas or New Year's Eve package before 1st
November, no additional cancellation fees will be charged although
all deposits are non-refundable. Any bookings cancelled after this
date will be charged for the total value of the package.
Any extra information?
When you arrive at the hotel you'll be asked to provide a credit
card to guarantee payment of any extras you have during your stay -
such as drinks at the bar or beauty treatments in the spa. Most
hotels have a Health Club which is free for you to use throughout
your stay. Please note that any spa treatments taken or rounds of
golf played will be charged additionally. Some spas may have
limited opening times over Christmas and New Year so please check
with the hotel directly. Car parking is free of charge at many
hotels, however there are a few QHotels where car parking is an
additional charge. Again, please check with the hotel directly.