Terms and conditions
Please have a little read of this handy information before you
book your festive stay with us.
For any further questions or special requests please do give us
a call, 0845 074 0060 and we'll do our very best to help you!
All packages are subject to availability and include VAT. The
prices are per guest and based on two adults sharing a standard
bedroom, otherwise a single occupancy supplement will apply. The
visiting friends and family price is per room, per night and based
upon two guests sharing a standard bedroom; a single supplement
applies. Please be aware that only a limited amount of bedrooms
will be offered at this low price, once the allocation has gone
then you will be offered the next available lowest price.
Guaranteeing your booking
To guarantee your Christmas or New Year package you'll need to
pay a £50 per guest non-refundable, non-transferable deposit. You
can pay by Access, Mastercard, Visa, American Express, Switch. A
3.5% charge applies to all payments received by American
The balance is payable by 1st November 2015. Bookings made after
this date require full payment. You can book by contacting Central
Reservations on 0845 074 0060. Central Reservations are open Monday
- Thursday 8.00am - 9.00pm, Friday 8am - 8.00pm, Saturday
9.00am - 5.00pm and Sunday 10.00am - 5.00pm.
We welcome children to all of our QHotels. Restrictions may be
in place for a handful of our New Year's Eve packages which may be
for over 18's only. Please check on the individual hotel page in
this brochure. A family bedroom may incur an additional supplement.
Contact us on 0845 074 0060 to request this information. Children
are permitted to use the swimming pools in all QHotels that have a
pool and some hotels have splash times for children - please
enquire when booking. Babysitting can be provided through Safe
Network Ltd. QHotels are not the provider of this service and
cannot take any responsibility for the act of any babysitter
employed by you. All contracts must be worked out between yourself
and Safe Hands. Please call Safe Hands directly on 0844 844
Supplements apply for single room occupancy. This varies depending
upon hotel. Supplements also apply for upgrades to designated
Family rooms, Premium rooms, Superior rooms, QStar rooms and Suites
and are per room each night.
Need to cancel?
If an unexpected event or unforeseen circumstances causes you to
cancel your Christmas or New Year's Eve package before 1st
November, no additional cancellation fees will be charged although
all deposits are non-refundable. Any bookings cancelled after this
date will be charged for the total value of the package.
When you arrive at the hotel you'll be asked to provide a credit
card to guarantee payment of any extras you have during your stay -
such as drinks at the bar or beauty treatments in the spa. Most
hotels have a health club which is free for you to use throughout
Please note that any spa treatments taken or rounds of golf
played will be charged additionally. Some spas may have limited
opening times over Christmas and New Year so please check with the
hotel directly. Car parking is free of charge at many hotels,
however there are
3 QHotels (The Midland, The Queens and The Stratford) where car
parking is an additional charge.
At QHotels we welcome all feedback. If you would like to raise a
complaint, please do so with the hotel manager as soon as you can
and we will try to rectify the problem as soon as possible. If you
are still unhappy please write to Customer Relations Manager,
QHotels, Wellington House, Cliffe Park, Bruntcliffe
Road, Morley, Leeds, LS27 0RY. Alternatively email customer-relations@QHotels.co.uk.
We've tried our best to make sure that all details of packages
and all prices are correct. We do apologise if any of these have
changed. If we've made a mistake we will tell you when you
enquire or book with us.