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ThankQ Rewards Terms and Conditions

The ThankQ Rewards card entitles the holder to collect 2 points for every pound spent at a QHotel against their total bill during an overnight stay - points cannot be collected against non-residential visits.

You cannot start to collect points until you receive your card, which may take up to 8 weeks to be processed from the point of joining. We are unable to backdate any points from previous stays or stays taken whilst your membership card is being sent.

Points convert into pence and pounds and 2 points = 2p

Points can be redeemed in full or in part against any future stay, product or service at any QHotel across the UK, including:

  • Spa (excluding spa treatments at The Midland, Manchester)
  • Golf
  • Food & drink
  • Health club membership
  • Accommodation

Your ThankQ Rewards card will expire if no points have been redeemed for 12 months.

Points can only be collected or redeemed on check-out.

Points will be valid for 12 months following the last transaction date. Then unused points will become obsolete.

If you forget your card, points will be manually added to your card number at check-out. Points not collected directly after a stay cannot be collected at a later date.

You will be able to view your points total at any time through your secure login by clicking here

Members must be over the age of 18.

If you lose your membership card, call 0845 074 0050 and request a new one. We cannot guarantee that we will be able to transfer any outstanding balances across to your new card - but where possible we will try.

On telephone bookings, please ensure that you, your accommodation organiser or third party agent quotes your membership card number so that we can tie your booking up to the correct profile in our system.

Points can only be collected if you have settled your bill yourself and not when it is billed back to your company.

All member benefits and offers are subject to availability and valid when booking through QHotels.

Any ThankQ Rewards points offers advertised on the login page represent a 'from' price dependent on the chosen hotel and date of stay and are subject to availability.

Any ThankQ Rewards points offers advertising a stay for the whole family are subject to availability and represent a 'from' price dependent on chosen hotel and date of stay.

There are no cash alternatives to the benefits and all points must be spent within QHotels.

We will mail you with newsletters, which will include details of special offers, double and triple point seasons. All double and triple points will be added at the point of check-out.

The membership card is not a credit card, cheque guarantee or payment card of any kind and remains the property of QHotels.

By providing your postal and/or email address you are granting QHotels permission to contact you with newsletters, offers and information that we think is of interest to you. You can unsubscribe from this contact at any time.

It may take up to 8 weeks to process your application.

ThankQ Reward cards and points may be withdrawn at any time and we will inform you in writing should this happen. Any information will be held by QHotels in accordance with UK Data Protection law.


ThankQ Rewards - our loyalty scheme for business travellers


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