General Questions? We hope to answer lots of them below...
If you have any questions relating to your existing booking, or still have questions before you book with us, you’ll find many answers below. If we haven’t managed to cover your query below, then you can find our contact details by clicking here. If you would like to make a conference or meeting enquiry, please click here to use our simple, online enquiry form or call 0845 074 0062.
If you have questions relating to a conference enquiry, click here.
Click here to jump to specific questions relating to residential spa breaks.
Q. I have booked online, how do I know you received my booking?
If you’ve just booked online, a confirmation number beginning with "QH" will have been generated. If this has happened you can absolutely rest assured that we have your booking. Confirmations of bookings are generated automatically and will be received immediately if booked online or by noon the next day if done over the phone. On occasion, confirmations can go into SPAM inboxes so please check this for receipt before calling.
Q. Can we have the postcode or telephone number of the hotel direct?
Hotel contact numbers and addresses can be found here. Should you wish to see a map of view directions, you can find this under the 'How To Find Us' section for each hotel.
Q. How do I go about cancelling or amending my booking?
If you made your booking online, click here to cancel. Bookings made via our Central Booking Service should be cancelled by e-mailing stay@QHotels.co.uk with details of your booking reference. Bookings made through any other third party site should be cancelled directly with them but please remember you can always find QHotels best available rate when booking directly at www.QHotels.co.uk . Flex rate bookings can be cancelled up to 12noon on the day of arrival to receive a full refund. Later cancellations or no-shows will be charged at full room rate or the first night’s accommodation.
Advanced purchase saver rates and promotional packages can be cancelled but you will still be charged the full amount for the entire cost of your stay. Advanced purchase saver rates and promotional packages are non-refundable and non-transferable. Where necessary, we advise you take out suitable travel insurance for these bookings.
Bookings for groups in excess of 9 rooms will be given their own specific terms and conditions which will be detailed on your booking.
Q. What time is breakfast/dinner served?
Breakfast is usually 7.00am -9.30am midweek and 8.00-10.00am on a weekend. Please check the individual hotels for the exact times. Dinner is usually served 7.00pm -9.30pm everyday, please contact individual hotels for exact times.
Q. What time is check in and check out?
Check in is from 3.00pm and check out is by 11.00am at all hotels with the exception of The Midland which is 12.00pm.
Q. Can we use the facilities either side of these times?
Yes, you can arrive at anytime and use the facilities and also use them after checking out of your room.
Q. What is the QHotels child policy?
For details on the child policy, please click here. If you have queries or problems searching for a family bedroom online, please call our Central Booking Service on 0845 034 5777 who will be happy to help.
Q. What is the charge for car parking?
All of our hotels offer free car parking with a couple of exceptions :
The Midland – Guests can park at the Manchester Central (also known as GMEX) which is located directly behind the hotel at a cost of £20 per day. Alternatively Valet Parking is also available at the cost of £25 per day.
The Queens – A valet parking service is available via Concierge in Reception with approximately 80 spaces being available. The charge for parking Sun – Thurs inclusive is £15.95 per night with Friday and Saturday at £11.95 per night.
The Stratford - £5.00 per day except for conference delegates at the hotel. There are102 spaces available.
All car parking is available 24 hours and is subject to availability.
Q. What are breakaway club members' benefits?
The QHotels Breakaway Club is a one-off cost of £20 for a lifetime membership. On joining the club, you'll receive two £10 money-off vouchers to redeem off future two-night stays. Four times a year you will receive special, discounted added value short break offers directly to your doorstep and you'll get the best of our availability before anyone else. In your packages, we'll include up to £50 in added extras absolutely free; that could include a free bottle of wine, free afternoon tea or a late check-out to 2pm. You can also take advantage of a discount with LOVEFiLM where you can receive a free 30 day trial and a £10 Next voucher if you sign up to their free trial. Once a quarter, we'll mail you with a range of discount vouchers i.e. half price upgraded bedrooms, or 10% off your lunch. For the latest benefits and to join online please click here.
Q. What is the QHotels pet policy?
18 of the 21 QHotels are dog friendly. The exceptions are:
- The Queens, Leeds
- The Stratford, Stratford-upon-Avon
- The Midland, Manchester
For our pet friendly hotels, the following conditions apply:
- Guide dogs are permitted in ALL hotels
- £15 charge per stay applied for cleaning
- No dogs other than guide dogs permitted in food and beverage areas
- Only allowed in public areas for access - other than guide dogs
- If any dog causes a nuisance to other guests, e.g. barking at night, hotel reserves the right to ask the guest to leave or make a compensatory charge
- A maximum of 2 small dogs or one large dog is permitted in any guest room.
Q. What happens if I arrive early or want to check out a little later?
We will accommodate where we can but we cannot guarantee that your bedroom will be available before 3pm and a late check-out may be subject to an additional charge. To arrange this, please contact 0845 034 5777 with your booking reference.
Q. How do I get a special offer?
We will endeavour to give you a great deal wherever possible. Rates are subject to availability and change on a regular basis. For the latest special offers, please click here and book online.
Q. Help! Where can I find directions?
In the specific hotel information detailed on the website you’ll find comprehensive directions. If you need additional information please contact the hotels direct, click here for hotel contact details.
Q. Should I book a table in the restaurant?
It’s worth pre-booking a table for dinner to get the time you’re looking for. Please contact the hotel directly to arrange this, click here for hotel contact details.
Specific questions relating to a residential spa break? We have more answers below...
Q. What time is check in and check out?
Check in is from 3.00pm and check out is by 11.00am except The Midland which is 12.00pm.
Q. Can we use the facilities either side of these times?
Yes, you can arrive at anytime and use the facilities and also use them after checking out of your room.
Q. What day is the lunch to be taken on?
Either day, this needs to be booked via the spa at the hotel of your choice. Hotel contact numbers are found here.
Q. What’s included in the lunch?
The lunch is usually a light two course lunch. Check with the individual hotel as lunch menus do vary.
Q. What time is lunch served?
12pm – 2pm, some hotels may vary so please feel free to double check with the spa at your chosen hotel. Hotel contact numbers are found here.
Q. Can we swap our 2 x 25 minute treatments to a 50 minute treatment?
This is up to the individual spas. Please call the hotel direct and speak to the spa for more information. Hotel contact numbers are found here.
Q. How do I go about cancelling or amending my Spa booking?
Spa bookings made are none amendable, cancellable or refundable. Guests are liable for the full cost in the event of cancellation after an initial deposit of 25%.
Q. Are bathrobes provided in the spa?
For your comfort and ease you will find bathrobes in the spa for use during your stay.
