QHotels best rate guarantee

We guarantee to offer on our website the best available rate in the market.  If a better rate is found elsewhere for the same booking details(*) then not only will QHotels match the lowest rate, but will also offer a complimentary room upgrade, or a 5% discount where an upgrade is not available.

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(*) Subject to terms and conditions:

• Room must be booked direct on QHotels website on the lowest rate that was available at the time of booking in order for the Guarantee to apply.
• If a lower rate is found within two hours of booking, a Guarantee claim must be submitted to QHotels at Stay@QHotels.co.uk together with a screen-shot showing the booking details and the lower quoted rate.
• Any lower rate must be for the same hotel, room type, dates and have the same restrictions and rules as rate booked with QHotels.
• Any Guarantee claim must be submitted within 24hrs of booking and also must be received not less than one day prior to the arrival date to allow time for claim to be processed.
• The Guarantee does not apply to any non-public rates (eg negotiated corporate rates;  group, event, banqueting or conference rates; rates linked to any other promotion or voucher). The Guarantee does not apply to pre-agreed rates with specific clubs, societies, groups or organisations.
• On a booking for multiple nights, each night will be checked on an individual basis for rate comparison.
• The complimentary room upgrade will be to a room-type superior to that room-type booked.  Where not available a 5% discount will be applied to the lower rate found, for the relevant days where the guarantee is being invoked.
• No claims can be submitted based on fluctuations or disparity in currency exchange rates.
• QHotels reserve the right to modify or cancel the guarantee at any time without prior notice.