The terms and conditions outlined below apply to all bookings
with QHotels whether you make them online at www.QHotels.co.uk or by telephone or in
Booking online with QHotels is quick, easy and completely
secure. You will always be offered our best available rates of the
day and we won't be beaten on any other comparative or partner
website. To support our promise, please see our best available rate
Best Available Rate
(BAR): When you book a standard flex rate, QHotels
will ask you for a credit/debit card number to secure your
reservation only. No payment will be taken from your card and you
will pay for your room on departure at the hotel. You can cancel
your flex rate booking up to 12 noon on the day of arrival without
penalty. If you fail to arrive or you cancel your reservation after
12 noon on the day of arrival, you will be charged for your first
purchase saver rate: When you book a standard
advanced purchase rate, QHotels will take full prepayment from your
debit/credit card at the time of booking. The advanced purchase
saver rate is non-refundable and cannot be transferred to an
offers, packages and spa breaks: When you book a
promotional package, including seasonal promotions, spa packages,
attraction breaks or romantic breaks, but excluding the Breakaway
Club membership packages, you will be asked for a non-refundable
deposit of 25% at the time of the booking. The balance is payable
at the hotel on departure or in the event of cancellation or
non-arrival. All promotional packages are non-refundable and
members: A non-refundable 25% deposit is required
to secure Breakaway Club packages (except on the Sunday Escape deal
or any other promotional package when full prepayment is required -
details below); the balance is payable on check out. You are
allowed to cancel your booking up to 12noon on the
day, however you will lose the 25% deposit paid. If you
fail to arrive or you cancel your reservation after 12 noon on the
day of arrival, you will be charged for your first night's
accommodation (minus your 25% deposit). Please note that Breakaway
Club payment terms are only applicable on Breakaway Club offers and
other promotional package offers i.e. attraction breaks. If you
book on a fully pre-payable advanced purchase saver rate then these
breaks will be non-refundable. On a flexible rate, you have until
12 noon on the day of arrival to cancel your stay.
When you arrive at the hotel, all reservations will
require a pre-authorisation with a credit card or cash deposit to
cover any extras during your stay. All incidentals should be
settled prior to departure. QHotels accept payments by American
Express, MasterCard, Visa, Maestro, Cash and from QHotels gift
If you have a gift card that you would like to use
against your forthcoming stay, please call to make your booking on
0845 0345 777, see below for our opening times.
Your plans have suddenly
changed! What happens if you need to cancel your
If you made your booking online, click
here to cancel. Bookings made via our Central Booking Service
should be cancelled by calling 0845 0345 777 - see below
for office hours. Bookings made through any other third party site
should be cancelled directly with them but please remember you can
always find QHotels best available rate when booking directly at www.QHotels.co.uk. Flex rate bookings can be cancelled
up to 12noon on the day of arrival to receive a full refund. Later
cancellations or no-shows will be charged at full room rate or the
first night's accommodation.
Advanced purchase saver
rates and promotional packages can be cancelled but you will still
be charged the full amount for the entire cost of your stay.
Advanced purchase saver rates and promotional packages are
non-refundable and non-transferable. Where necessary, we advise you
take out suitable travel insurance.
Bookings for groups in
excess of 9 rooms will be given their own specific terms and
conditions which will be detailed on your booking.
All rates quoted are subject to availability and inclusive of
VAT at the prevailing rate. Promotional packages and advanced
purchase saver rates cannot be used in conjunction with any other
discount, offer or promotion and any percentage discounts such as
the QHotels web exclusive offer will be deducted from the flex
rate. Supplements will be automatically applied to single and
family bedroom occupancy or if you choose to upgrade to a superior
bedroom, QStar bedroom, suite or QClub bedroom.
As of 1st January 2014: QHotels welcomes families, and smaller
guests will all receive a free Quackers children's pack when they
arrive at their hotel. Children aged four and under stay and eat
for free. Up to two children aged 16 and under can stay for free
when sharing a standard bedroom with at least one full paying
adult.. You must pay for your children's breakfast, as standard,
which is charged at £5 per child per breakfast. All other meals are
chargeable as taken; children's dinner menus include small and
large portion sizes to cater for children of all ages.
Upgrade charges will apply to larger bedrooms. If your children,
aged 16 and under, stay in their own room, they will be charged at
50% of the full adult non promotional best available rate at the
time of booking. When sharing a bedroom with your children, your
room could include a foldaway bed, and not all hotels have cots
available, so please ensure that you ask at the time of booking.
Christmas and New Year residential packages are subject to
different terms and conditions, which are available on request
Children aged 16 and under are welcome to use the swimming pool
at the hotel during their stay as long as they are accompanied by
an adult. Please note, some hotels will have designated family
swimming times, please ask when you book or arrive at the hotel.
For health and safety reasons, children are unable to use the gym,
sauna, steam room or Jacuzzi, where available.
If you need a babysitter during your stay, QHotels has partnered
with Safehands UK, a national provider of babysitting and mobile
crèche services with fully vetted and checked babysitters. You
should make all your arrangements for a child minder direct with
Safehands by calling them on 0844 844 6688. They will require 48
hours notice. QHotels are not the provider of this service
and cannot take any responsibility for the act of any babysitter
employed by you. All contracts must be worked out between yourself
and Safe hands.
18 QHotels welcome dogs, we have a couple of exceptions where
only guide dogs are welcome. These hotels are:
- The Queens
- The Midland
- The Stratford
We do have a couple of small
conditions for bringing your dog to one of our hotels as
- A maximum of two small dogs or one
large dog is allowed in your bedroom
- Guide dogs are allowed in all hotels
and throughout the hotel, including the restaurant and lounge.
- Other dogs are only allowed in public
areas for access and not allowed in any restaurants.
- We welcome well-behaved and trained
dogs and if we feel that your pet is causing a nuisance to other
guests or barking incessantly during the stay, we will ask you to
- Please note at Crewe Hall in
Cheshire, dogs are not allowed in bedrooms within the Old Hall.
Dogs are only permitted in the contemporary standard bedrooms in
the West Wing of the hotel.
To add your pet to your
break is just £15 per stay.
Guest bedrooms are available from 3pm on the day of arrival and
you should leave by 11am on the day of departure. Late check-out
may be available on request, simply ask at reception and we'll
notify you of any additional charges.
At QHotels, we are passionate about our food quality and service
and we trust you'll have an enjoyable experience with us. If you
choose to add dinner to your break at the time of booking, you will
receive a £25 per guest allowance to spend in the restaurant,
lounge or via room service. If you choose to dine from the room
service menu an additional tray charge will apply.
Breakfast is the most
important meal of the day and you'll find our breakfast buffets
packed full of fruit, wholesome cereals, a vast array of breads and
spreads, a continental section and a full English or Scottish
breakfast buffet. If you do have any special dietary requirements,
please do let us know before you arrive. The
Midland hotel serves a continental breakfast
Car parking is available, subject to availability at our hotels
and it is free to park your car at all hotels, with the exception
of The Midland, The Stratford and The Queens where a charge may
apply or you can take advantage of a valet parking service at an
One Big Deal
Please note, One Big Deal voucher terms and conditions are held
separately. You can find the terms and conditions on your One Big
Deal voucher.Each One Big Deal promotion holds unique terms and
Our hotels comply with the access requirements of local
disability legislation. If you have special requirements please
inform us at the time of booking.
Leisure clubs, spa and golf
General leisure club facilities may be used without charge
during your stay and you'll find most hotels have a gym and
swimming pool. Additional services, including beauty treatments for
guests aged 16 and over are provided by the spa and will be charged
as taken. Our spas are popular and we strongly recommend you
pre-book any treatments before you arrive at your hotel to avoid
any disappointment. Unfortunately, we cannot guarantee a spa time
unless you have pre-booked any treatments.
Five QHotels have their own
18-hole golf courses which guests may use for an additional fee.
Golf breaks can be booked through our Central Booking Service. Tee
times must be booked directly with the hotel or online, before you
All of our hotels are smoke free and penalty fees will be
applied if you smoke in the hotel. The penalty charge is £250
per day for smoking in the hotel.
If you still have questions, firstly visit our frequently asked
questions section and if that still leaves your query unanswered,
please contact our Central Booking Service on 0845 0345 777. Our
opening hours are:
Monday - Friday 8.00am -
Saturday 9.00am - 5.00pm
Sunday 10.00am - 5.00pm
Calls will be recorded for
Useful information for spa
You can check in earlier than 3pm and we will hold your luggage
for you. Please bring a spare bag with your leisure kit in it so
that you can make the most of the leisure club facilities. Please
bring a £1 coin as some leisure club lockers need a £1 coin which
is returned to you after use. Robes and slippers will be provided
for use during your stay. You will be asked to complete a
consultation form before you take any treatments. If you have any
special medical conditions or dining requirements, please can you
inform the hotel prior to arrival.
QHotels makes every attempt to ensure that information supplied
on www.QHotels.co.uk and our booking sites is up to
date, but cannot guarantee the accuracy of information or
availability of bookings. These terms and your booking are subject
to the laws of the jurisdiction in which the relevant hotel is