Best Rate Guarantee
We guarantee to offer, on our website, the best available rate
in the market.
If a better rate is found elsewhere, for the same booking
details* then not only will QHotels match the lowest rate, but we
will also offer a complimentary room upgrade or a 5% discount where
an upgrade is not available.
*Terms and conditions
Room must be booked direct on QHotels website on the lowest rate
that was available at the time of booking in order for the
Guarantee to apply.
If a lower rate is found within two hours of booking, a Guarantee
claim must be submitted to QHotels at Stay@QHotels.co.uk together
with a screen-shot showing the booking details and the lower quoted
Any lower rate must be for the same hotel, room type, dates and
have the same restrictions and rules as rate booked with
Any Guarantee claim must be submitted within 24hrs of booking and
also must be received not less than one day prior to the arrival
date to allow time for claim to be processed.
The Guarantee does not apply to any non-public rates (eg
negotiated corporate rates; group, event, banqueting or
conference rates; rates linked to any other promotion or voucher).
The Guarantee does not apply to pre-agreed rates with specific
clubs, societies, groups or organisations.
On a booking for multiple nights, each night will be checked on an
individual basis for rate comparison.
The complimentary room upgrade will be to a room-type superior to
that room-type booked. Where not available a 5% discount will
be applied to the lower rate found, for the relevant days where the
guarantee is being invoked.
No claims can be submitted based on fluctuations or disparity in
currency exchange rates.
QHotels reserve the right to modify or cancel the guarantee at any
time without prior notice.
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